Technical Support & Repair Specialist

Uline; Glenview (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonu s programs

Paid holidays and generous paid time o

Tuition Assistance Program

Job summary

Uline, at the Wisconsin Distribution Center in Pleasant Prairie, WI, is seeking a Technical Service Representative. You will repair products returned by customers, provide technical support by email and phone, and coordinate parts and estimates to keep operations running smoothly.

Minimum requirements include a high school diploma and 2+ years of customer support experience; electrical and mechanical experience is a plus.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer support experience preferred.
• Prior electrical and mechanical experience a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Customer support

Technical guidance

Troubleshooting

Phone support

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, at the Wisconsin Distribution Center in Pleasant Prairie, WI, is seeking a Technical Service Representative. You will repair products returned by customers, provide technical support by email and phone, and coordinate parts and estimates to keep operations running smoothly.

Minimum requirements include a high school diploma and 2+ years of customer support experience; electrical and mechanical experience is a plus.