Technical Service Representative

Uline; Kenosha (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition assistance

Job summary

Uline Wisconsin Distribution Center in Pleasant Prairie seeks a Technical Service Representative to guide customers on proper use, troubleshoot issues, and coordinate repairs to keep operations running smoothly. You’ll repair products returned by customers, provide responsive support via email and phone, and collaborate with internal teams.

Requirements include a high school diploma, 2+ years in customer support, and electrical/mechanical experience preferred.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2+ years of customer support experience.
• Prior electrical and mechanical experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Repair products returned by customers, including packaging tools and equipment.
• Provide technical support to customers via email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Customer support

Technical troubleshooting

Electrical experience

Mechanical experience

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Repair tools

Job description

Wisconsin Distribution Center

12885 104th Street, Pleasant Prairie, WI 53158

High-quality people and high-quality products. That’s what you’ll find when you join Uline as a Technical Service Representative. In this role, you’ll help customers get the most out of their Uline products by providing expert guidance on proper use, troubleshooting issues and performing repairs that keep their operations running smoothly.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours: Monday - Friday, 10:30 AM to 7 PM.

Position Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior electrical and mechanical experience a plus.
• 2+ years of customer support experience a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!