Stihl Technician: Repairs, Diagnostics & Customer Care

Ace Hardware Corporation; White Oak (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Stihl Technician to support the Stihl department across multiple store locations. You will repair, stock, and present STIHL merchandise, while maintaining clean department standards and participating in certifications and diagnostics.

The role emphasizes strong product knowledge, customer service excellence, and safe store operations, including lifting and forklift usage. A background in small engine repair and retail is valued.

Qualifications

• High School or GED equivalent.
• Small engine repair experience preferred.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Complete STIHL repairs.
• Stock and assemble STIHL.
• Complete STIHL Certifications.
• Run diagnostics on STIHL units.
• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the Stihl department.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the Stihl department and Stihl shop area.
• Assist with providing a clean and orderly Stihl department, including end caps and ad merchandise.
• Provide assistance to Department Specialists, i.e. Stihl price changes and Stihl special orders.
• Operate forklift with proper training.
• Communicate any Stihl issues to General Manager for follow up.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Small engine repair

Retail experience

Customer service

Education

High School or GED equivalent

Tools

Forklift operation

Job description

Ace Retail Group is seeking a Stihl Technician to support the Stihl department across multiple store locations. You will repair, stock, and present STIHL merchandise, while maintaining clean department standards and participating in certifications and diagnostics.

The role emphasizes strong product knowledge, customer service excellence, and safe store operations, including lifting and forklift usage. A background in small engine repair and retail is valued.