Engraving Solutions Technical Support Specialist

Brady Corporation; Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Paid time off

Employee assistance program

Dress-for-your-day

Job summary

Brady Corporation is seeking a Customer Technical Services Representative for our Engraving Solutions business. You will provide advanced product support for Brady and Gravotech brands, troubleshooting hardware and software, and assisting customers with installation and operation.

The role requires coordinating with customers, distributors, and field technicians, with a focus on timely case management and detailed documentation.

Qualifications

• 3+ years of experience in product troubleshooting with customers.
• Bachelor's degree in Computer Science or a related field (desired).

Responsibilities

• Provide advanced product support for Engraving Solutions and software.
• Diagnose hardware, software, and connectivity issues.
• Manage cases from intake to resolution with thorough documentation.
• Coordinate with customers, distributors, and field technicians.
• Stay updated on product changes to improve service delivery.

Skills

Customer troubleshooting experience

Excellent written and verbal comms

Analytical problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

SAP

Salesforce

SugarCRM

Job description

Brady Corporation is seeking a Customer Technical Services Representative for our Engraving Solutions business. You will provide advanced product support for Brady and Gravotech brands, troubleshooting hardware and software, and assisting customers with installation and operation.

The role requires coordinating with customers, distributors, and field technicians, with a focus on timely case management and detailed documentation.