Technical Support Officer

Pinnacle Group; United States; Remote; USD 37,000 - 50,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a Technical Support Officer to support the Technical Services team in ensuring compliance and timely Building Safety checks. You will perform weekly and monthly testing on fire safety systems, inspect fire doors, and maintain accurate physical and digital records.

The role involves travel across London and surrounding areas and requires strong IT and administrative skills. The ideal candidate will be highly organised, detail-oriented, and able to work independently

Qualifications

• Highly organised and detail-oriented with strong IT and administrative skills.
• Excellent written and verbal communication abilities.
• Good understanding of Health & Safety legislation and compliance processes.
• Ability to work independently, prioritise tasks and follow procedures.

Responsibilities

• Carry out quarterly and annual Fire Door Inspections.
• Carry out weekly and monthly testing and inspection on fire safety systems.
• Keep secure records of all testing and inspections (physical and digital).
• Report on Health & Safety issues identified on site.
• Participate in annual review of fire risk assessments as required.
• Assist specialist contractors with access and site knowledge during servicing.

Skills

Communication

Attention to detail

Health & Safety

Independence

Record keeping

Tools

MS Office

Job description

Pinnacle Group is looking for a Technical Support Officer to work within the Technical Services team and ensure that compliance and critical Building Safety checks are carried out in a timely manner and logged appropriately. In this role, you will be responsible for carrying out weekly and monthly testing and inspections on a range of Fire Safety systems including fire alarm systems, AOVs and sprinkler systems, firemans lifts and dry risers. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

• Carry out Quarterly and annual Fire Door Inspections
• Carry out Weekly and monthly testing and Inspection on a range of Fire safety systems including Fire alarm systems, AOVs and sprinkler systems, Firemans lifts and Dry Risers
• Keep secure records of all testing and inspections physically and digitally
• Report on H&S issues that you come across on site
• To participate in the annual review of fire risk assessments as and when required.
• To assist specialist contractors with access and site specific knowledge when carrying out servicing
  The ideal candidate will be a highly organised and detail-oriented individual with strong IT and administrative skills, capable of managing records accurately and following procedures diligently. They will possess excellent communication skills, a keen eye for detail, a good understanding of Health & Safety legislation, and the ability to work independently, prioritise tasks effectively and deliver consistent support across technical operations.
• Good Timekeeping
  Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

This is a full-time, remote role with frequent travel required across London and the surrounding areas.

• Ability to learn systems quickly and to follow instructions
• MS Office and computer literate
• Proven ability to communicate effectively with all levels of staff, verbal and written
• Knowledge of Health & Safety legislation
• Observation Skills - ability to notice small details
• Recording and administration skills - ability to record what work has been done

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans