Technical Support Manager - Hybrid, Industrial Refrigeration

Copeland; Cudahy (WI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k)

Job summary

Copeland seeks a Technical Support Manager to lead customer-facing technical support activities, oversee warranty claim administration, and drive continuous improvement in service delivery. You will coordinate with service personnel, engineering, and operations to diagnose and resolve complex equipment challenges, ensuring timely solutions in demanding industrial environments.

The role requires a bachelor's degree with 5+ years in Industrial Refrigeration, strong leadership, and the ability to

Qualifications

• Bachelor's degree with 5 years of Industrial Refrigeration experience or equivalent.
• Knowledgeable about basic machine shop equipment, hand tools, and industrial repair/maintenance techniques.
• Excellent communication and customer service skills; strong leadership and team development.
• Able to understand a wide variety of technical concepts and communicate clearly.
• Willing to travel up to 15% and work in a hybrid office setting in the Greater Milwaukee Area.

Responsibilities

• Respond to customers delivering high level service to resolve technical matters.
• Develop and execute strategies to improve technical support processes.
• Manage a team with clear expectations and remove obstacles.
• Visit customers to troubleshoot and communicate information.
• Provide instruction at Vilter training sessions.

Skills

Industrial Refrigeration

Team leadership

Customer service

Technical troubleshooting

Communication skills

Travel up to 15%

English fluency

Education

Bachelor's degree

Job description

Copeland seeks a Technical Support Manager to lead customer-facing technical support activities, oversee warranty claim administration, and drive continuous improvement in service delivery. You will coordinate with service personnel, engineering, and operations to diagnose and resolve complex equipment challenges, ensuring timely solutions in demanding industrial environments.

The role requires a bachelor's degree with 5+ years in Industrial Refrigeration, strong leadership, and the ability to