Commercial Refrigeration Technician – Technical Support

W3Global; Kennesaw (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

W3Global is seeking an experienced technician for commercial refrigeration support in Georgia. The role focuses on troubleshooting, guiding field technicians, and root-cause analysis to improve equipment reliability.

The ideal candidate will have 3+ years in refrigeration, strong diagnostic skills, and bilingual English/Spanish communication to assist diverse customers and service teams.

Qualifications

• 3+ years of experience in commercial refrigeration or related technical field.
• Strong understanding of refrigeration systems, diagnostics and troubleshooting.
• Bachelor's degree required.
• Proficiency in English and Spanish.

Responsibilities

• Troubleshoot commercial refrigeration equipment issues and recommend corrective actions.
• Provide technical guidance to field service providers, technicians, customers, and sales representatives.
• Investigate equipment failures and support root-cause analysis.
• Assist with field evaluations, product testing, repairs, retrofits, and service improvement initiatives.
• Maintain accurate service records, technical reports, and service ticket updates.
• Coordinate with Engineering, Quality, Sales, and Technical Service teams to resolve equipment issues.
• Support technical training on equipment installation, operation, maintenance, and troubleshooting.
• Follow up on open service cases to ensure timely resolution and clear communication.

Skills

3+ years experience

Customer service

Problem solving

Education

Bachelor's degree

Tools

Excel

Word

Outlook

ERP systems

Service mgmt platforms

Work orders

Service ticketing

Job description

Industry: Commercial Refrigeration / HVAC-R

What You’ll Do

• Troubleshoot commercial refrigeration equipment issues and recommend effective corrective actions.
• Provide technical guidance to field service providers, technicians, customers, and sales representatives.
• Investigate equipment failures, identify recurring issues, and support root-cause analysis.
• Assist with field evaluations, product testing, repairs, retrofits, and service improvement initiatives.
• Maintain accurate service records, technical reports, and service ticket updates.
• Coordinate with Engineering, Quality, Sales, and Technical Service teams to resolve equipment issues.
• Support technical training on equipment installation, operation, maintenance, and troubleshooting.
• Follow up on open service cases to ensure timely resolution and clear communication.

What We’re Looking For

• 3+ years of commercial refrigeration or related technical experience.
• Strong understanding of refrigeration systems, components, diagnostics, and troubleshooting procedures.
• Experience supporting customers, service technicians, or external service providers.
• Strong customer service, communication, problem-solving, and follow-up skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Familiarity with ERP systems, service management platforms, work orders, or service ticketing systems.
• Bachelor's degree required.
• Proficiency in both English and Spanish required.
• Ability to