Service Manager

Tiello; York (York County); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Short- and long-term disability coverage

401K with company contributions

Paid holidays and paid time off

Strong work/life balance

Career growth and long-term stability

Job summary

A leading industrial refrigeration contractor in York County is seeking an experienced Service Manager to oversee service operations and support technicians. This role demands 7+ years of experience in industrial refrigeration, strong leadership skills, and technical knowledge of refrigeration systems. Responsibilities include scheduling service, ensuring compliance with safety standards, and maintaining customer relationships. The position offers competitive compensation and is designed for a motivated individual seeking career growth in a supportive team-oriented environment.

Qualifications

• 7+ years of experience in industrial refrigeration service or similar experience.
• Strong technical knowledge of industrial refrigeration systems.
• Proven ability to lead and mentor field service technicians.

Responsibilities

• Lead and mentor industrial refrigeration service technicians.
• Coordinate daily and weekly service scheduling.
• Ensure all service work is completed safely and complies with standards.
• Monitor service performance and drive continuous improvement.

Skills

Leadership

Technical knowledge of industrial refrigeration systems

Customer-facing communication

Problem-solving skills

Operational planning

Tools

Service management software

Microsoft Office

Job description

Pay Range: $120,000 – $145,000 (base, depending on experience)

• Short- and long-term disability coverage
• 401K with company contributions
• Paid holidays and paid time off
• Strong work/life balance for a leadership role
• Career growth and long-term stability
• Supportive, team-oriented leadership environment

Tiello has partnered with a well-established industrial refrigeration contractor that provides full-service support for complex refrigeration systems across food processing, cold storage, warehousing, and industrial facilities. This organization delivers engineering, construction, service, and emergency support, and is known for its technical depth, safety culture, and long-standing customer relationships.

As the service division continues to grow, they are seeking an experienced Service Manager to lead service operations, support technicians, and ensure consistent, high-quality delivery across planned service, emergency response, and system optimization work.

The Industrial Refrigeration Service Manager will oversee all service operations for the branch, serving as the primary leader for technicians while acting as a technical and operational resource for customers and internal teams. This role blends leadership, technical oversight, customer engagement, and operational accountability in a fast-paced industrial environment.

Key Responsibilities

• Lead, mentor, and support a team of industrial refrigeration service technicians
• Coordinate daily and weekly service scheduling, including preventive maintenance, emergency calls, and project support
• Serve as the escalation point for complex technical issues and customer concerns
• Ensure all service work is completed safely and in compliance with applicable regulations and internal standards
• Oversee service documentation including work orders, service reports, warranty activity, and closeout records
• Partner with customers to maintain strong relationships and ensure service expectations are met
• Collaborate with engineering, project management, and construction teams to support startups, commissioning, and system modifications
• Monitor service performance, labor utilization, and response times to drive continuous improvement
• Support recruitment, onboarding, training, and development of service personnel
• Identify opportunities to improve service processes, reliability, and customer satisfaction

Required Qualifications

• 7+ years of experience in industrial refrigeration service or similar experience, including leadership or supervisory responsibilities
• Strong technical knowledge of industrial refrigeration systems and service operations
• Experience supporting ammonia, CO₂, or large-scale refrigeration systems preferred
• Proven ability to lead, mentor, and manage field service technicians
• Strong customer-facing communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced service environment
• Familiarity with safety standards, regulatory compliance, and best practices within industrial refrigeration
• Proficiency with service management software, scheduling tools, and Microsoft-based platforms

Preferred Skills

• Experience managing emergency service operations and on-call rotations
• Background working with process safety management (PSM) environments
• Strong organizational and operational planning skills
• Ability to balance technical decision-making with customer and business needs

Physical & Behavioral Expectations

• Reasonable accommodations may be provided as needed. Typical requirements include:
• Ability to work in office and field environments as required
• Occasional site visits to industrial facilities
• Strong leadership presence, professionalism, and clear communication with customers and internal teams

Applicants must be authorized to work in the U.S.

Tiello LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.