Technical Support Manager — DSD Solutions Lead

Rehrig Pacific Company, Inc.; Kenosha (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Rehrig Pacific Company, Inc. is seeking a Technical Support Manager to lead deployment and ongoing support of Direct-to-Store Delivery (DSD) technology solutions. The role delivers exceptional customer experience by ensuring successful implementations, timely issue resolution, and continuous process improvements.

Travel up to 30% is required, with leadership across multiple teams. The ideal candidate will have a technical background, strong communication skills, and a proven track record of

Qualifications

• Bachelor's degree in Engineering, MIS, Computer Science, or a related technical field.
• 5+ years of experience in customer support, technical support, implementation, or related tech functions.
• 3+ years of experience managing technical or support professionals.

Responsibilities

• Lead a high performing, customer-focused team and align with core values and strategic vision.
• Manage implementation schedules, monitor risks, and coordinate resources for successful deployments.
• Establish SLAs, track performance metrics, and improve service delivery and support processes.
• Collaborate with customers to gather feedback and improve self-service knowledge content.

Skills

Leadership

Communication

Problem solving

Root-cause analysis

Travel 30%

Education

Bachelor's degree in Engineering, MIS, CS, or related field

Tools

RFID

IoT

APIs

Linux

ML models

Job description

Rehrig Pacific Company, Inc. is seeking a Technical Support Manager to lead deployment and ongoing support of Direct-to-Store Delivery (DSD) technology solutions. The role delivers exceptional customer experience by ensuring successful implementations, timely issue resolution, and continuous process improvements.

Travel up to 30% is required, with leadership across multiple teams. The ideal candidate will have a technical background, strong communication skills, and a proven track record of