Technical Support & Implementations Manager

Rehrig Pacific Company, Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Rehrig Pacific Company, Inc. seeks a Technical Support Manager to lead deployment and ongoing support of Direct-to-Store Delivery technology solutions.

You will ensure successful implementations, timely issue resolution, and continuous improvement while collaborating with customers and internal teams. The role requires 5+ years in customer or technical support and 3+ years of people management, with travel up to 30%.

Qualifications

• Bachelor's degree in Engineering, MIS, Computer Science, or a related technical field.
• 5+ years of experience in customer support, technical support, implementation, or a related technology function.
• 3+ years of experience managing technical or support professionals.
• Strong leadership, communication, problem-solving, and root-cause-analysis skills.
• Ability to travel up to 30%.

Responsibilities

• Lead team members and drive a high-performing, customer-focused department.
• Manage implementation schedules, progress, risks, and resources for deployments.
• Establish SLAs, metrics, and customer response objectives, and improve performance.
• Support knowledge base content, training materials, and self-service resources.
• Collaborate with NPD and IS to transition new technology solutions.

Skills

Leadership

Communication

Problem-solving

Root-cause analysis

Education

Bachelor's degree in Engineering MIS Computer Science or related technical field

Tools

RFID

IoT

APIs/integrations

Machine learning models

Databases

Linux

Job description

Rehrig Pacific Company, Inc. seeks a Technical Support Manager to lead deployment and ongoing support of Direct-to-Store Delivery technology solutions.

You will ensure successful implementations, timely issue resolution, and continuous improvement while collaborating with customers and internal teams. The role requires 5+ years in customer or technical support and 3+ years of people management, with travel up to 30%.