Tech Support Manager, Data Telemetry & CS Leadership

Cribl; Montgomery (AL); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical support team and drive customer success. You will mentor engineers, review metrics, and shape processes while building deep product knowledge of Cribl offerings.

The role requires strong communication, a passion for helping others, and a track record of leading technical teams. It includes on-call duties and opportunities for equity in a remote-first environment.

Qualifications

• Proven ability to be a powerful leader; mentoring and guiding technical engineers.
• Strong technical skills to mentor engineers and guide customers to a successful solution.
• Strong written and verbal communication skills.
• Proven success with encouraging knowledge sharing internally and externally at every opportunity.
• A deep understanding of goals and helping your team achieve them.
• A passion to elevate those around you and watch them succeed.
• 3+ years’ experience as a leader of a highly technical team.
• 10 years’ experience in customer facing roles.
• Understanding of big data and why data is important to companies.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA’s, CSAT and other guiding metrics.

Skills

Leadership

Mentoring

Customer facing

Communication

Big data

Cloud platforms

Tools

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical support team and drive customer success. You will mentor engineers, review metrics, and shape processes while building deep product knowledge of Cribl offerings.

The role requires strong communication, a passion for helping others, and a track record of leading technical teams. It includes on-call duties and opportunities for equity in a remote-first environment.