Senior Technical Support Manager - Data Telemetry

Cribl; Sacramento (CA); On-site; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical, customer‑facing team focused on data management systems and Cribl products. You will mentor engineers, manage escalations, and ensure high‑quality software delivery.

The role requires a proven leadership track record, superb written and verbal communication, and a passion for helping others succeed. Expect on‑call duties and collaboration across product and engineering to drive customer success.

Qualifications

• Minimum 3 years leading a highly technical team.
• At least 10 years in customer-facing roles.
• Strong leadership and mentoring abilities.
• Excellent written and verbal communication.
• Understanding of big data and its business impact.
• Ability to drive customer success and SLA adherence.

Responsibilities

• Manage an industry leading team.
• Handle customer support escalations and provide calm guidance.
• Review cases, metrics, and statistics for department success.
• Mentor engineers to achieve their best.
• Advocate for customers and engineers.
• Create, maintain, and improve processes.
• Build technical knowledge of Cribl products.
• Ensure SLA, CSAT, and other metrics are met.
• Stand-by, on-call, or off-hours duties.

Skills

Technical leadership

Mentoring

Communication

Customer focus

Team building

Big data

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical, customer‑facing team focused on data management systems and Cribl products. You will mentor engineers, manage escalations, and ensure high‑quality software delivery.

The role requires a proven leadership track record, superb written and verbal communication, and a passion for helping others succeed. Expect on‑call duties and collaboration across product and engineering to drive customer success.