Technical Support Manager - Customer & Engineering Liaison

Power Monitors, Inc

Mount Crawford (VA)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Supplemental Insurance Options

Company-paid Life Insurance

Paid Time Off (PTO)

401(k) with Company Match

Education Reimbursement

529 College Savings Contribution...

Job summary

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations.

This role ensures inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams. You are a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, and you will oversee the Technical Support team, product support, and

Qualifications

Strong PC troubleshooting, drivers, and security issues.
Experience in customer technical support or IT systems support.
Excellent problem-solving and communication skills.
Electrical background or experience with electric utilities is a plus but not required.

Responsibilities

Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
Provide direct technical support for PMI products, software, and field applications.
Act as the primary liaison between customers, Engineering, and Software Development.
Document, track, and analyze technical issues and recurring problems.
Contribute to testing and feedback during product development and updates.
Create and maintain internal technical documentation and knowledge base content.
Identify process improvements to enhance efficiency and customer satisfaction.
Occasional overnight travel may be required.