Technical Support Manager

Power Monitors, Inc; Mount Crawford (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Supplemental Insurance Options

Company-paid Life Insurance

Paid Time Off (PTO)

401(k) with Company Match

Education Reimbursement

529 College Savings Contribution...

Job summary

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations.

This role ensures inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams. You are a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, and you will oversee the Technical Support team, product support, and

Qualifications

• Strong PC troubleshooting, drivers, and security issues.
• Experience in customer technical support or IT systems support.
• Excellent problem-solving and communication skills.
• Electrical background or experience with electric utilities is a plus but not required.

Responsibilities

• Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
• Provide direct technical support for PMI products, software, and field applications.
• Act as the primary liaison between customers, Engineering, and Software Development.
• Document, track, and analyze technical issues and recurring problems.
• Contribute to testing and feedback during product development and updates.
• Create and maintain internal technical documentation and knowledge base content.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Occasional overnight travel may be required.

Skills

Troubleshooting

Customer support

Networking

Communication

Education

Technical college degree

Job description

Technical Support Manager

Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!

Key Responsibilities

• Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
• Provide direct technical support for PMI products, software, and field applications.
• Act as the primary liaison between customers, Engineering, and Software Development.
• Document, track, and analyze technical issues and recurring problems.
• Contribute to testing and feedback during product development and updates.
• Create and maintain internal technical documentation and knowledge base content.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Occasional overnight travel may be required.

What We're Looking For

• Strong PC troubleshooting skills, including driver, communication, and security issues.
• Proven experience in customer technical support or IT systems support.
• Excellent problem-solving and communication skills.
• Networking skills
• Technical writing or documentation experience a plus.
• Technical college degree preferred
• Electrical background or experience with electric utilities is a plus but not required.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Supplemental Insurance Options
• Company-paid Life Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Education Reimbursement
• 529 College Savings Contribution Matching

About Power Monitors, Inc.

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.