Technical Customer Support Specialist

Marmon Holdings, Inc.; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Powerex-Iwata Air Technology Inc. is seeking a customer service specialist to support internal and external stakeholders, handling inquiries, resolving issues, and providing timely product information.

The ideal candidate will demonstrate clear communication, strong computer skills, and a customer-focused mindset, with opportunities to learn ERP systems and Marmon’s global operations.

We value teamwork, reliability, and a proactive approach in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication.
• Proficiency with ERP platforms and office software.

Responsibilities

• Handle high volumes of inbound and outbound customer interactions.
• Identify needs, clarify information, research issues thoroughly, and provide timely solutions or alternatives.
• Collaborate with cross-functional teams to resolve issues and improve service quality.
• Maintain accurate records and follow up on requests.

Skills

Customer service

Communication skills

Phone etiquette

ERP systems

Microsoft Office

Attention to detail

Time management

Job description

Powerex-Iwata Air Technology Inc. is seeking a customer service specialist to support internal and external stakeholders, handling inquiries, resolving issues, and providing timely product information.

The ideal candidate will demonstrate clear communication, strong computer skills, and a customer-focused mindset, with opportunities to learn ERP systems and Marmon’s global operations.

We value teamwork, reliability, and a proactive approach in a fast-paced environment.