Technical Support Manager — AI & BI Advisory Leader

Omni; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) Plan

Unlimited PTO

Job summary

Omni in San Francisco is looking for a Technical Support Manager to lead the Product Expert team. This role combines technical leadership with team management to ensure customer success at the intersection of business intelligence and AI.

The ideal candidate has over 5 years of relevant experience, strong SQL skills, and familiarity with modern BI and AI tools. The position offers a hybrid work model, a passionate team, and comprehensive benefits including health insurance and unlimited PTO.

Qualifications

• 5+ years in technical, customer-facing roles with team management experience.
• Experience translating complex issues into business-focused outcomes.

Responsibilities

• Lead and grow the Product Expert team.
• Empower team to deliver best-in-class support.
• Implement scalable solutions to unblock team processes.

Skills

Strong SQL skills

BI & AI stacks (Looker, DBT, Snowflake, BigQuery)

Customer-facing roles experience

Team leadership

Job description

Omni in San Francisco is looking for a Technical Support Manager to lead the Product Expert team. This role combines technical leadership with team management to ensure customer success at the intersection of business intelligence and AI.

The ideal candidate has over 5 years of relevant experience, strong SQL skills, and familiarity with modern BI and AI tools. The position offers a hybrid work model, a passionate team, and comprehensive benefits including health insurance and unlimited PTO.