Technical Support Manager — AI & BI Advisory Leader

Exploreomni; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) Plan

Unlimited PTO

Job summary

Exploreomni is looking for a Technical Support Manager in San Francisco. You will lead the Product Expert team in delivering top-notch customer support at the intersection of BI and AI. The role requires strong technical leadership and the ability to innovate in a high-growth environment.

Ideal candidates have 5+ years in technical roles with team management experience. Benefits include health insurance, 401(k), and unlimited PTO.

Qualifications

• 5+ years in technical, customer-facing roles.
• 1–2+ years leading or managing teams.
• Strong SQL skills and familiarity with BI & AI stacks.

Responsibilities

• Lead and grow the Product Expert team.
• Take ownership of team output and unblock issues.
• Mentor existing members and source new talent.
• Identify friction points in support processes.
• Synthesize customer insights for the Product roadmap.

Skills

Strong SQL skills

Familiarity with modern BI & AI stacks

Leadership and team management

Job description

Exploreomni is looking for a Technical Support Manager in San Francisco. You will lead the Product Expert team in delivering top-notch customer support at the intersection of BI and AI. The role requires strong technical leadership and the ability to innovate in a high-growth environment.

Ideal candidates have 5+ years in technical roles with team management experience. Benefits include health insurance, 401(k), and unlimited PTO.