Technical Support Manager

PAS (Professional Accounting Solutions); Orlando (FL); Remote; USD 60,000 - 95,000; Full time

Job summary

An established industry player in accounting solutions seeks a dedicated Support Manager for a full-time remote role. This position involves overseeing customer support operations, managing a team of specialists, and ensuring efficient resolution of client issues. The ideal candidate will possess strong leadership and technical support skills, with a focus on enhancing customer satisfaction. Join a dynamic team that values collaboration and innovation, and contribute to improving operational efficiency in the hospitality sector. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Knowledge of Infor SunSystems and Infor EPM is a plus.
• Excellent written and verbal communication skills.
• Experience in the hospitality industry is an advantage.

Responsibilities

• Oversee customer support operations for effective issue resolution.
• Manage a team of support specialists and monitor support queues.
• Develop support policies and analyze performance metrics.

Skills

Team management

Leadership

Conflict resolution

Technical support

Troubleshooting

Problem-solving

Excellent communication

CRM software

Support ticketing systems

Customer service

Client relations

Feedback management

Hospitality industry experience

Tools

CRM software

Support ticketing systems

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from PAS (Professional Accounting Solutions).

PAS (Professional Accounting Solutions, Inc.) has been a preferred provider of back office and accounting solutions for the global hospitality industry for over 30 years. As a leading provider of Infor SunSystems and Infor EPM services, PAS customizes its products and support for each installation with a hotel-centric support model through its global help desk centers. Trusted by hotels, top brands, management companies, REITs, and casinos in over 90 countries, PAS specializes in hospitality to improve operational efficiency. PAS also collaborates closely with global technology providers like Infor and Professional Advantage.

Role Description

This is a full-time remote role for a Support Manager. The Support Manager will oversee customer support operations, ensuring timely and effective resolution of client issues. Key responsibilities include managing a team of support specialists, monitoring support queues, developing support policies and procedures, analyzing support performance metrics, and liaising with clients to gather feedback and improve services.

Qualifications

• Knowledge of Infor SunSystems and Infor EPM is a plus
• Team management, leadership, and conflict resolution skills
• Technical support, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Experience with CRM software and support ticketing systems
• Customer service, client relations, and feedback management skills
• Experience in the hospitality industry is an advantage

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Accounting

Referrals increase your chances of interviewing at PAS (Professional Accounting Solutions) by 2x.

Sign in to set job alerts for “Technical Support Manager” roles.