Technical Support Manager

ZipRecruiter; Austin (TX); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative company is seeking a Technical Support Manager to lead a dynamic team of engineers. This exciting role combines team management with hands-on technical troubleshooting, ensuring customer needs are met while enhancing product quality. The ideal candidate will have extensive experience with SQL databases and a passion for technology. Join a vibrant team dedicated to creating exceptional data solutions and fostering an inclusive workplace where your contributions will be valued. If you're ready to make an impact in the tech world, this opportunity is for you!

Qualifications

• Experience managing a technical support team.
• Extensive experience with SQL-based databases like PostgreSQL and MySQL.

Responsibilities

• Lead and manage a team of global technical support engineers.
• Troubleshoot and solve technical issues related to DBeaver products.

Skills

Team Management

Database Management

Technical Troubleshooting

Communication Skills

Problem-Solving

Tools

DBeaver

GitHub

Jira

Hubspot Service Desk

Job description

At DBeaver, our vision is to seamlessly integrate data into the routines and decision-making processes of every professional. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels our innovation. Our passion for databases and dedication to crafting exceptional management tools has driven us to become the leading provider of cross-platform enterprise data and database software.

We're seeking a Technical Support Manager to manage our small, but growing global team of Technical Support Engineers. This role will be filled by a player-coach, someone who is as comfortable digging deep on technical issues as managing a team and elevating the team members.

Location: This role is based remotely in the United States, although East Coast or Central Time is a plus for managing the U.S./European-based team.

What You'll Do:

1. Lead and manage a small team of global technical support engineers, providing guidance, coaching, and mentorship
2. Advocate for customer needs and collaborate with other teams (e.g., product, engineering) to improve products and services
3. Troubleshoot and solve a variety of technical issues related to our DBeaver enterprise products
4. Reproduce customer issues and bugs to improve our product internally
5. Lead the selection, creation, and maintenance of support tools, documentation, knowledge articles, and processes

What You Bring:

1. Experience managing a technical support team
2. Ability to balance individual contributions with team management responsibilities
3. Extensive experience working with various types of databases, such as PostgreSQL, MySQL, Oracle, or other SQL-based databases
4. Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.
5. Some experience with DevOps tasks, understanding Docker and Kubernetes technologies, working with CLI
6. Attention to detail and problem-solving skills
7. Excellent written communication skills

Bonus Skills:

1. Recent or past experience programming in or debugging issues with Java
2. Broad knowledge of IT technologies in the database ecosystem
3. Additional experience with NoSQL-based databases

Tools We Use:

• Relational/Non-relational databases
• DBeaver
• GitHub
• Jira
• Hubspot Service Desk

*Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with databases or database tools, lead or management experience, and stellar communication skills. If you're a quick learner with the drive to succeed, we encourage you to apply!

About DBeaver:

At DBeaver Corporation, we create a full-featured data solution that easily adapts to users' needs, from open-source tools to all-in-one enterprise software. It is our mission to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a vibrant and dynamic team, we invite you to apply today.