Technical Support Management (TSM) System Deficiency Records Management Support

People, Technology & Processes, LLC; Mobile (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

People, Technology & Processes, LLC in Mobile, Alabama is seeking a Technical Support Management professional with SECRET clearance to support TSM and ETC systems. You will manage deficiency records, assist in trial cards, and contribute to program reviews and metrics across dock side and at-sea trials.

Responsibilities include maintaining data for OPC PRO and INSURV, generating weekly reports, and coordinating with shipbuilder personnel.

Qualifications

• Bachelor’s degree or at least 6 years of relevant experience.
• Certified in Security+ requirements.
• Proficient in the use of the Government TSM system and the ETC tool.
• Expertise in Microsoft Office suite applications.
• Knowledge of ship construction deficiency records management process.

Responsibilities

• Provide TSM system and ETC overviews for OPC PRO and INSURV personnel and shipbuilder teams.
• Support tracking deficiency records and processes (surveillance, reviews, CARs, trial cards, and related records).
• Develop and maintain ship-unique data and databases for OPC PRO deficiency records in ETC and TSM.
• Assist OPC PRO in updating status of deficiency records from creation to closure in ETC and TSM.
• Assist in preparing technical briefings, assessments, audits, and milestone reviews.

Education

Bachelor's degree

Security+ certification

Tools

TSM system

ETC tool

Microsoft Office

Job description

Description

Position title: Technical Support Management (TSM) System Deficiency Records Management Support

Location: Mobile, Alabama

Clearance required: SECRET

Responsibilities Include (but Are Not Limited To)

• As needed, provide TSM System and Electronic Trial Card (ETC) system overview using the TSM user guide to cover basic user functions to the OPC PRO personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel.
• Support tracking deficiency records and processes including but not limited to: Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.
• Develop and maintain ship unique data and database for OPC PRO deficiency record input into the ETC tool and TSM system.
• Assist OPC PRO personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.
• Assist OPC PRO in the preparation of technical briefings, assessments, audits and milestone reviews.
• Utilize available programs, tools, and data sources; assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.
• Provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.
• Maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.
• Maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.
• Assist OPC PRO and INSURV personnel with the creation of new trial cards using the ETC tool.
• Assist OPC PRO personnel with pre-screening and screening activities before, during and post trials.
• Assist OPC PRO with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.
• Maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system. The computer software and hardware shall be updated and maintained IAW with Coast Guard and NAVSEA TSM requirements.
• Respond to USN INSURV trial card database requests pre, during, and post trials.
• Attend meetings in relation to assisting the COR. The Contractor shall attend, and support program reviews as assigned.

Qualifications

• Bachelor’s degree or at least 6 years of relevant experience.
• Certified in Security+ requirements.
• Proficient in the use of the Government TSM system and the ETC tool.
• Expertise in Microsoft Office suite applications.
• Knowledge of ship construction deficiency records management process.