Technical Support Management (TSM) System Deficiency Records Management Support

People Technology And Processes; Mobile (AL); On-site; USD 65,000 - 95,000; Full time

Job summary

People Technology And Processes in Mobile, Alabama seeks a Technical Support Manager to oversee TSM and ETC deficiency records, supporting INSURV and shipbuilder teams.

The role requires a Security+ certified professional with knowledge of the TSM/ETC tools, data management, and the ability to generate program reports. On-site work in Mobile is required, with coordination across naval customers and contractors.

Qualifications

• Bachelor’s degree or at least 6 years of relevant experience.
• Certified in Security+ requirements.
• Proficient in the Government TSM system and the ETC tool.
• Expertise in Microsoft Office suite applications.
• Knowledge of ship construction deficiency records management process.

Responsibilities

• Provide TSM System and ETC overview to OPC PRO, INSURV, and shipbuilder personnel.
• Support tracking deficiency records including Surveillance, CARs, trials, and project records.
• Develop and maintain ship-specific data for ETC/TSM deficiency input.
• Assist OPC PRO in updating deficiency statuses from creation to closure.
• Assist with technical briefings, assessments, audits and milestone reviews.
• Prepare weekly program management reports and metric status reports.
• Provide trial card status reports and track corrections post-trials.
• Maintain ETC tool pre-trial deficiencies and transfer data to TSM.
• Assist with pre-screening and screening activities during trials.
• Attend COR meetings and support program reviews.

Skills

Microsoft Office

Documentation

Education

Bachelor's degree

6 years of relevant experience

Security+

Tools

Government TSM system

ETC tool

Job description

Job DetailsJob Location: Mobile, AL 36608Position Type: Full TimePosition title: Technical Support Management (TSM) System Deficiency Records Management Support

Location: Mobile, Alabama

Clearance required: SECRET

Responsibilities include (but are not limited to):

• As needed, provide TSM System and Electronic Trial Card (ETC) system overview using the TSM user guide to cover basic user functions to the OPC PRO personnel, USN Board of Inspection and Survey (INSURV) team members, and shipbuilder personnel.
• Support tracking deficiency records and processes including but not limited to: Surveillance (Product Verification/Procedure Review), Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CAR), Trial Cards, and Project Management records.
• Develop and maintain ship unique data and database for OPC PRO deficiency record input into the ETC tool and TSM system.
• Assist OPC PRO personnel in maintaining and updating the status of deficiency records from creation through closure in the ETC tool and TSM system.
• Assist OPC PRO in the preparation of technical briefings, assessments, audits and milestone reviews.
• Utilize available programs, tools, and data sources; assist in the preparation of weekly program management reports, program technical and financial metric status reports, and other reports.
• Provide trial card status reports, through metrics, and progress the correction of deficiencies post-trials; in support of dock side and at-sea portions of trials.
• Maintain the ability to provide ETC creation during pre-trial production inspection and test cycles.
• Maintain the ability to transfer current cutter ETC tool pre-trial deficiencies (1 List), Quality CARs, and prior cutter(s) rollover trial card data into the TSM system.
• Assist OPC PRO and INSURV personnel with the creation of new trial cards using the ETC tool.
• Assist OPC PRO personnel with pre-screening and screening activities before, during and post trials.
• Assist OPC PRO with the tracking, defect coding, and other applicable technical assistance on all trial cards from the ETC tool creation, through closure in the TSM system.
• Maintain a deployable mini-local area network for sea trials consisting of a maximum of twenty (20) laptops and associated network infrastructure to support dock side and at-sea portions of trials to record deficiencies in the TSM system. The computer software and hardware shall be updated and maintained IAW with Coast Guard and NAVSEA TSM requirements.
• Respond to USN INSURV trial card database requests pre, and post trials.
• Attend meetings in relation to assisting the COR. The Contractor shall attend, and support program reviews as assigned.

Qualifications

• Bachelor’s degree or at least 6 years of relevant experience.
• Certified in Security+ requirements.
• Proficient in the use of the Government TSM system and the ETC tool.
• Expertise in Microsoft Office suite applications.
• Knowledge of ship construction deficiency records management process.