Technical Support(Level 3)

Computech Corporation; Blue Springs (MS); On-site; USD 60,000 - 80,000; Full time

Job summary

Computech Corporation is looking for a Level 3 Support Technician responsible for daily operations at Toyota Motor Manufacturing Mississippi. The role includes installation and troubleshooting of servers, LAN and WAN environment, desktops, and laptops.

The ideal candidate should have strong knowledge of TCP/IP and Windows configurations, along with project management capabilities. Flexibility in work hours is required.

Qualifications

• Strong knowledge of TCP/IP, DNS, WINS, DHCP, and SCCM.
• Experience in installing and configuring Windows Servers 2003 & 2008.
• Ability to install and configure switches and telecommunication systems.

Responsibilities

• Coordinate installation and ongoing support of computer systems.
• Setup and configure desktop and laptop equipment.
• Manage project activity and provide immediate response/resolution.

Skills

TCP/IP

Windows 7

SCCM

LAN/WAN Cabling

Project Management

Communication Skills

Cisco switches

Education

MCSE certification

Cisco certification

Job description

Level 3 Support Technician – Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops and Printers at Toyota Motor Manufacturing Mississippi.

Work Hours are nominally 8:00a.m. - 5:00p.m. Monday – Friday initially. Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required to meet business needs.

Responsible for local coordination, installation and ongoing support of various computer systems.

Responsibilities and Qualifications

• Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.
• Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 7, install and configure Windows 2003 & 2008 Servers (HP). Strong troubleshooting capabilities are required.
• Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.
• Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”.
• Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.
• Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
• Strong proficiency in written/verbal communication skills.
• Team player with ability to multi-task, follow direction, and learn quickly.
• MCSE and other Microsoft or Cisco certifications preferred