Help Desk Technician

Computech Corporation; Blue Springs (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Computech Corporation in Blue Springs, Mississippi, is seeking a Support Technician to provide second-level support for computer systems, including software and hardware. Responsibilities include troubleshooting problems, equipment repair, and supporting video conferences.

The ideal candidate should have in-depth knowledge of Windows 7, excellent communication skills, and the ability to lift 50 lbs. MCSE certification is preferred. Join a dynamic team where customer service and prompt problem resolution are key!

Qualifications

• In-depth knowledge of Windows 7 and excellent troubleshooting skills.
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM.
• Professional demeanor with excellent written/verbal communication skills.
• In-depth knowledge of Microsoft Office 2010 and other standard applications.
• Excellent organization and time management skills.
• Ability to lift 50 lbs.

Responsibilities

• Provide second-level support for computer systems and equipment.
• Troubleshoot problems and repair/replacement of equipment.
• Support on-site conference meetings including video conferencing.
• Install and troubleshoot desktops, laptops, and telecom devices.

Skills

Windows 7 troubleshooting

Active Directory knowledge

Communication skills

Microsoft Office 2010

Organization and time management

PC imaging tools experience

Videoconferencing setup

Education

MCSE certification preferred

Job description

Role Description

Provide second‑level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on‑site conference meetings (video conference, webmeeting).

Desired Experience

3.00 yrs.

General Description

Support technician responsible for installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, iPhones) at Toyota Motor Manufacturing Mississippi. Other responsibilities may include support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure).

Requirements

• In-depth knowledge of Windows 7 and excellent troubleshooting skills.
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM.
• Professional demeanor with excellent written/verbal communication skills and a high level of quality and attention to detail as there is constant interaction with the business community, including executive level staff.
• In-depth knowledge of Microsoft Office 2010 and other standard office environment applications.
• Must be a self‑starter and be able to follow and enforce defined division processes.
• Excellent organization and time management skills in addition to a high level of problem solving and analysis.
• Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience.
• Responsible for setup and support of multipoint videoconferences on campus.
• Ensure exceptional customer service and support with prompt problem resolution and follow up with customers.
• Responsible for support of remote VPN/connectivity.
• Ability to lift 50 lbs.

Skills & Qualification

MCSE certification is preferred.

Job Location

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