Technical Support Intern: Solve Hardware & Software Challenges

Valmont Industries, Inc.; Huron (SD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare

401k retirement plan with companymatch

Paid time off

Employer paid life insurance

Employer paid disability (short/long)

Tuition Reimbursement

Job summary

Valmont Industries, Inc. in Huron, SD invites applications for a Technical Support Intern. You will assist dealers and end users via phone and Live Chat, troubleshoot equipment, guide installation and app navigation, and help resolve issues with hardware and software.

The role emphasizes listening skills, a calm demeanor, and teamwork, with duties including incident documentation, RMA creation, and occasional special projects. Fall 2026 start date is anticipated.

Qualifications

• Currently enrolled in or recently completed an Associate or Bachelor’s degree program.
• Self-starter with proactive work style.
• Business acumen and professional judgment.
• Ability to work well in a team environment.
• Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint and basic office applications.
• Passion and integrity with drive to deliver results.

Responsibilities

• Answer dealer and customer questions regarding installation, troubleshooting and website navigation.
• Assist customers inquiries about products and services.
• Determine nature of the call and path to resolution; escalate when needed.
• Create Return Material Authorization (RMA) requests and document warranty claims.
• Prepare product/service reports by collecting and analyzing call data.
• Report to Technical Support Supervisor.

Education

Associate or Bachelor's degree program

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Valmont Industries, Inc. in Huron, SD invites applications for a Technical Support Intern. You will assist dealers and end users via phone and Live Chat, troubleshoot equipment, guide installation and app navigation, and help resolve issues with hardware and software.

The role emphasizes listening skills, a calm demeanor, and teamwork, with duties including incident documentation, RMA creation, and occasional special projects. Fall 2026 start date is anticipated.