Client Relations

Deluxe Small Business Sales Inc; Calabasas (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Small Business Sales Inc in Calabasas, CA is seeking an Administrative Support Specialist to handle filing status inquiries, answer phones, and coordinate customer questions. The role supports internal and external stakeholders and requires strong communication and basic computer skills.

Qualified candidates will have HS/GED and 3 years in customer service, with preference for associates or bachelor's degrees and bilingual Spanish/English abilities.

Qualifications

• HS/GED and 3 years customer service experience.
• Basic computer skills.
• Associates or Bachelors degree preferred.
• 1 year prior experience in sales/customer service.

Responsibilities

• Administrative support for internal and customer filing status and workflow.
• Answer phones, determine caller need, research questions, resolve issues.
• Utilize state agencies to determine filing status and report to customers.

Skills

Customer service

Verbal communication

Cross-functional teamwork

Education

HS/GED

Associates or Bachelors

Tools

Basic computer skills

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Hours: Monday-Friday 7:00am-3:30pm PST

Job Duties

• Responsible for administrative support of internal and customers regarding filing status and flow of business filings.
• Answer phones; determine caller need, research questions, answer questions, and resolves customer problems.
• Utilizes state agencies to determine filing status and report out to customers.

Basic Qualifications (BQs)

• Education and Experience: HS/GED and 3 years customer service experience.
• Basic computer skills.

Preferred Qualifications (PQs)

• Education: Associates or Bachelors degree.
• Experience: 1 year prior experience in sales/customer service experience.
• Experience of working in cross-functional teams.
• Excellent verbal communication skills.
• Bilingual (Spanish/English Read and Write).

• Additional Basic Qualifications: Must be 18 years of age or older.

Compensation

The compensation range for this position is $21.00 - $24.00 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].