Technical Support I

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

PTO accrual

Wellness rewards

Discounted childcare

Job summary

United Health Services is seeking a Technical Support I to provide frontline desktop support across the organization in a fast-paced healthcare setting. You will install, configure, and maintain PC workstations, troubleshoot issues, and ensure timely work order completion.

The role emphasizes customer service, problem solving, and collaboration with IT and other departments to keep systems running smoothly.

Qualifications

• Associate degree or technical IT training completed.
• 0
• Two years of technical support experience in a networked environment.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide frontline support for end users and resolve Help Desk tickets.
• Install and maintain PC workstations and related hardware and software.
• Perform diagnostics, troubleshooting and issue resolution.
• Document issues and verify resolutions in the ticketing system.
• Assist with PC imaging, configuration and software setup.
• Coordinate with other departments for hardware and software installations/upgrades.
• Train users to operate basic computing functions and basic apps.

Skills

Troubleshooting

Customer service

Diagnostics

PC hardware

Education

Associate degree in IT

Tools

CompTIA A+

CCNP

MCSE

Job description

Position OverviewUnited Health Services (UHS) is seeking a Technical Support I professional to provide frontline technical support for end users across the organization. In this role, you will be responsible for the installation, configuration, and maintenance of PC workstations and related hardware and software. The successful candidate will perform troubleshooting and diagnostic assessments, resolve technical issues efficiently, and ensure the timely completion of work order requests. This position requires strong problem-solving abilities, excellent customer service skills, and a commitment to delivering reliable technology support in a fast-paced healthcare environment.The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, the ability to prioritize multiple requests, and a commitment to providing timely and effective technical support to ensure seamless operations across the organization.Primary Department, Division, or Unit:Desktop Support, UHS Information Systems OperationsPrimary Work Shift:DayRegular Scheduled Weekly Hours:40Compensation Range:$22.97 - $34.46 per hour, depending on experience-Job ResponsibilitiesProvides support and maintenance of technical hardware and software: Day to day PC workstation operation.Installation and maintenance PC workstations.Ensures timely resolution of Help Desk and Work Order requests.Performs or coordinates problem analysis, diagnostics, maintenance, repair, isolation and resolution.Performs customer interviews and inquires, situation assessment, and implements corrective actions.A record, documents, verifies, and validates help desk contacts.Records, tracks, and reports on issues from onset to resolution.Troubleshooting and diagnostic review of issues.Assists with PC imaging and programming as needed.Assists with configuration of PC workstation software.Supports internal and external networks and systemsProvides documentation and proper inventory of equipment.Assists with technical development and testing for new services and server applications.Trains users to operate and perform basic computing functions.Coordinates with other departments and outside organizations to include but not limited to the following: equipment receipt and transportation, hardware and software installations/upgrades, and maintenance of equipment.Responsible for Help Desk Level 2/3 and On-Call support.Position QualificationsMinimum Required:Associate degree or completion of a technical training program in Information Technology, Computer Systems, or a related field; orTwo (2) years of technical support experience in a networked environment.Preferred:CompTIA A+Cisco Certified Network Professional (CCNP)Microsoft Certified Systems Engineer (MCSE)-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.-About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.-United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.