Technical Support 1

02 UHS Hospitals; City of Binghamton (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

United Health Services (UHS) seeks a Technical Support I to deliver frontline technical assistance across the organization. You will install, configure, and maintain PC workstations, troubleshoot issues, and ensure timely work order completion in a fast-paced healthcare setting.

The role emphasizes customer-focused service, prioritization of requests, and collaboration with multiple departments to keep systems running smoothly and securely.

Qualifications

• Associate degree or technical training in IT, or 2 years in technical support in a networked environment.
• Preferred: CompTIA A+, CCNP, MCSE certifications.

Responsibilities

• Provides support and maintenance of technical hardware and software: Day to day PC workstation operation.
• Installation and maintenance of PC workstations.
• Ensures timely resolution of Help Desk and Work Order requests.
• Performs diagnostics, maintenance, repair, isolation and resolution of issues.
• Conducts customer interviews, situation assessment, and corrective actions.
• Documents and verifies help desk contacts and tracks issues to resolution.
• Assists with PC imaging and configuration of workstation software.
• Supports internal and external networks and systems.
• Trains users to operate and perform basic computing functions.
• Coordinates with other departments for equipment receipt, installations, and upgrades.
• Provides Level 2/3 and On-Call support.

Skills

Problem-solving

Customer service

Prioritization

Communication

Education

Associate degree or technical training in IT

Tools

CompTIA A+

CCNP

MCSE

Job description

Position Overview

United Health Services (UHS) is seeking a Technical Support I professional to provide frontline technical support for end users across the organization. In this role, you will be responsible for the installation, configuration, and maintenance of PC workstations and related hardware and software. The successful candidate will perform troubleshooting and diagnostic assessments, resolve technical issues efficiently, and ensure the timely completion of work order requests. This position requires strong problem-solving abilities, excellent customer service skills, and a commitment to delivering reliable technology support in a fast-paced healthcare environment. The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, the ability to prioritize multiple requests, and a commitment to providing timely and effective technical support to ensure seamless operations across the organization.

Job Responsibilities

• Provides support and maintenance of technical hardware and software: Day to day PC workstation operation.
• Installation and maintenance PC workstations.
• Ensures timely resolution of Help Desk and Work Order requests.
• Performs or coordinates problem analysis, diagnostics, maintenance, repair, isolation and resolution.
• Performs customer interviews and inquires, situation assessment, and implements corrective actions.
• A record, documents, verifies, and validates help desk contacts.
• Records, tracks, and reports on issues from onset to resolution.
• Troubleshooting and diagnostic review of issues.
• Assists with PC imaging and programming as needed.
• Assists with configuration of PC workstation software.
• Supports internal and external networks and systems.
• Provides documentation and proper inventory of equipment.
• Assists with technical development and testing for new services and server applications.
• Trains users to operate and perform basic computing functions.
• Coordinates with other departments and outside organizations to include but not limited to the following: equipment receipt and transportation, hardware and software installations/upgrades, and maintenance of equipment.
• Responsible for Help Desk Level 2/3 and On-Call support.

Position Qualifications

• Minimum Required: Associate degree or completion of a technical training program in Information Technology, Computer Systems, or a related field; or Two (2) years of technical support experience in a networked environment.
• Preferred: CompTIA A+ Cisco Certified Network Professional (CCNP) Microsoft Certified Systems Engineer (MCSE)

Why You’ll Love Working at UHS

United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you feel confident your work is valued and rewarded fairly.

A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services is an Equal Opportunity Employer.

UHS proudly offers benefits to all full-time employees and part-time employees who are hired into a regular position of at least 24 hours per week (60% FTE).

Make New Connections

We believe that people—and the connections among them—must remain at the core of everything we do. Whether you're directly caring for patients, supporting our clinical operations, or working to ensure our administrative functions run effectively, your impact will be recognized and appreciated.

Unlock Greater Opportunities

Our commitment to you extends beyond a paycheck. We want you to thrive professionally and personally. Not only will you provide care and support for our patients, but you'll also be cared for, too. While many organizations make this claim, we back it up with action. We take workforce feedback seriously and we continually implement new education initiatives, compensation models, and recognition programs in service of our people.

Proud to be Team UHS

Our footprint spans across every part of New York's Southern Tier. But we don't just serve our community, we're a part of it, too. We are volunteers, coaches, local leaders, parents or grandparents, and mentors. UHS team members can be found at almost every local walk, fundraiser, and sporting event. We promote wellness and health equity within and far beyond our walls.