Technical Support & Field Service Coordinator

Ambaflex Inc.; Canton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent benefits package

International environment

Independence and variety in work

Various trainings

Health consciousness

Job summary

Ambaflex Inc. seeks a proactive Customer Service Coordinator Level 1 to join our team. You will manage front-office support tasks, handle basic technical inquiries, and process orders with accuracy.

The role emphasizes timely communication, strong organization, and collaboration with field technicians. You will prepare detailed pre-visit checklists, coordinate travel and scheduling, and provide input to improve support processes.

Qualifications

• 2+ years in a similar position in a technical industry.
• Customer-focused with ability to recognize client needs and priorities.
• Willingness to adapt to changing requirements and circumstances.

Responsibilities

• Handle incoming requests to the customer support team within set KPIs.
• Resolve low level technical complaints and queries and manage cases.
• Coordinate field service logistics and travel arrangements for technicians.
• Prepare pre-visit checklists and ensure timely processing of requests and orders.
• Maintain field service schedule and standby support where required.
• Suggest process improvements to enhance customer support quality.

Skills

Customer service

KPI tracking

Case management

Travel coordination

Front office support

Tools

CRM software

Job description

Ambaflex Inc. seeks a proactive Customer Service Coordinator Level 1 to join our team. You will manage front-office support tasks, handle basic technical inquiries, and process orders with accuracy.

The role emphasizes timely communication, strong organization, and collaboration with field technicians. You will prepare detailed pre-visit checklists, coordinate travel and scheduling, and provide input to improve support processes.