Technical Support - Entry Level

USA Cyber LLC; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Disability insurance

Hybrid work environment

Job summary

USA Cyber LLC seeks an entry-level Technical Support specialist to assist clients and their teams. You will triage inbound requests, take client calls, correspond with end-users, and resolve issues using our documentation to deliver a great client experience.

Ideal candidates have customer service experience, a desire to serve, and a strong interest in learning and growing in IT. This is a hybrid role with onsite work in St.

Qualifications

• Customer service experience preferred
• Excellent verbal and written communication skills
• Willingness to learn and grow in IT

Responsibilities

• Triaging inbound support requests and taking client calls.
• Corresponding with end-users and using USA Cyber's documentation to resolve issues.
• Handling routine and installation requests and delivering a great client experience.

Skills

Customer service

Communication

Willingness to learn

Education

Bachelor's degree preferred

Job description

Who We Are

USA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and support to our clients. Our clients understand the importance of IT security, risk mitigation, and technology-enabled business processes. IT system administration and maintenance, service desk support, backup and disaster recovery, and network security are just some of the things we do. If you enjoy working with clients and a talented team, we are looking for a positive, engaged teammate that likes to learn, serve, and have fun. Our fast paced, ever-changing industry offers ample opportunities to learn and grow, have fun, and make an impact! If this sounds great to you, then come join the USA Cyber team!

The Role

Technical Support Entry Level

What you will do

You will be responsible for supporting our clients and their team members: Triaging inbound support requests, taking client calls, corresponding with end-users, referencing USA Cyber's documentation to resolve client issues, working on routine and install requests, and creating a great client experience.

The Experience You Need to Be Successful

To thrive in this role, you will need customer service experience, a desire to serve, and a strong interest in self-improvement and expanding your professional skillset. Some previous experience with computers or technology is important for success, but this doesn't have to mean directly related prior IT experience. A desire to learn and grow is crucial for success in any role at our company is a non-negotiable.

The Requirements

• Bachelor's Degree preferred
• Work is hybrid but onsite is required in St. Louis, MO
• Prior work in the technology field is a plus
• Excellent verbal and written skills
• Certifications (CompTIA A+, Network+, Security+) a plus
• Reliable transportation and valid driver's license

What We Offer

You will have the opportunity to enjoy a comprehensive benefits package including:

• Company-paid certifications and training
• Medical
• Dental
• Vision
• 401k
• Paid Time Off
• Short and Long Term Disability
• Hybrid work environment

Job Type: Full-time, direct-hire