Enterprise Services Engineer

Socket.dev; Quantico (VA); Hybrid; USD 115,000 - 175,000; Full time

Benefits offered by this job

Equity awards

Medical, dental and vision coverage

401(k) with company match

Health savings account (HSA)

Flexible spending account (FSA)

Life and disability insurance

Employee assistance programs

Volunteer time off (VTO)

Job summary

Tanium is seeking an Enterprise Services Engineer to serve customers as hands-on keyboard experts, working with remote and on-site engagements. You will operate Tanium platform and its modules across customer environments to achieve operations, risk, compliance, asset and security outcomes.

The role emphasizes collaboration with Technical Support Engineers and Customer Success Managers, strong troubleshooting, and clear communication.

Qualifications

• BA/BS or equivalent experience required.
• 5+ years in IT/Consulting and systems administration/engineering.
• Hands-on Tanium experience is a major plus.
• Strong troubleshooting and communication skills.
• Broad knowledge across multiple technical domains with deep expertise in one or more areas.

Responsibilities

• Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with teammates
• Identify opportunities to deliver greater value from the Tanium platform
• Communicate effectively with customers verbally and in writing
• Identify and rapidly assign Tier 3 support cases to Technical Support Engineers
• Conduct daily health-checks on assigned accounts with Technical Support Engineers
• Document best practices and Play Book entries
• Collaborate with CSMs to improve Tanium operational status in key accounts
• Provide technical direction to customer IT staff

Skills

Endpoint Security

Endpoint Support/Troubleshooting

Incident response

Systems Management

Systems Administration

Software Engineering

Utility Scripting

Education

BA/BS or equivalent experience

Tools

Bash

PowerShell

VBScript

Python

Job description

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

• Work closely with our customers to:
• Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
• Identify opportunities for our customers to get greater value from the Tanium platform
• Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers
• Conduct daily health-checks on assigned accounts and work with Technical Support Engineers on strategic customer activities
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with CSMs on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

We’re Looking For:

• Education
• BA/BS or equivalent experience required
• Experience
• Active Secret clearance required.
• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
• Endpoint Security
• Endpoint Support/Troubleshooting
• Incident response
• Systems Management
• Systems Administration
• Software Engineering
• Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security toinnovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visitwww.tanium.comand follow us onLinkedInandX.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you’ll get

The annual base salary range for this full-time position is $115,000 to $175,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

Equal Opportunity

Tanium is an Equal Opportunity and Affinite Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [e-mail]. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

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