Technical Support Engineer: Troubleshooting & Training

Xylem Water Solutions Magyarország Kft.; Morrisville (NC); Presencial; USD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Volunteer program

Descripción de la vacante

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Technical Support Analyst diagnoses and resolves complex issues, guides customers on software and hardware usage, and mentors junior staff.

This role covers troubleshooting, system maintenance, documentation, and cross-functional collaboration to improve product usability and reliability. A bachelor’s degree and strong analytical skills are required; Excel/SQL experience is preferred.

Formación

• Bachelor’s degree in a related field with practical exposure to theories, principles, and concepts.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
• Experience with inventory management principles and systems is preferred.

Responsabilidades

• Troubleshoot and resolve technical issues reported by customers.
• Provide professional customer service and guidance on product features.
• Monitor and maintain system performance and conduct routine updates and security checks.
• Create and update technical documentation and conduct training sessions for customers.
• Collaborate with cross-functional teams to resolve complex issues and share knowledge.

Conocimientos

Analytical skills

Communication

Teamwork

Problem solving

Educación

Bachelor’s degree in International Business, Supply Chain Management or related field

Herramientas

Excel

SQL

Descripción del empleo

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Technical Support Analyst diagnoses and resolves complex issues, guides customers on software and hardware usage, and mentors junior staff.

This role covers troubleshooting, system maintenance, documentation, and cross-functional collaboration to improve product usability and reliability. A bachelor’s degree and strong analytical skills are required; Excel/SQL experience is preferred.