IT Service Coordinator

Collabera; Saint Petersburg (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid vacations

Medical, Dental and Vision insurance

401K retirement savings plan

Life Insurance

Disability Insurance

Job summary

A leading IT staffing firm in Saint Petersburg, Florida, is looking for an experienced professional to assist with IT service management best practices. Responsibilities include managing configuration, change, and incident processes while leading Problem Management initiatives. The ideal candidate will have over 3 years of relevant experience, strong data analysis skills, and the ability to work independently. This role offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• 3+ years of relevant experience preferred.

Responsibilities

• Assist in planning and implementing IT service management best practices.
• Manage configuration, change, and incident processes.
• Develop and maintain Service Catalogues and SLAs.
• Enhance organizational effectiveness and report on performance.
• Lead Problem Management and conduct Root Cause Analysis.
• Manage vendor relationships and oversee project initiatives.

Skills

Data analysis skills

Independent decision-making

Written and verbal communication

Critical thinking

Technical walk-through abilities

Root cause analysis

IT systems analysis/design

Business operations background

Data organization

Experience with SQL

Proactive monitoring

ITIL process knowledge

Project management

Interpersonal skills

Priority management

Tools

SQL

Splunk

Monitoring applications

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Key responsibilities include:

• Assist with the planning, development and implementation strategies of IT service management best practices.
• Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes.
• Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA’s).
• Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs.
• Improving organizational effectiveness.
• Reporting (SLA measurement, change, Incident and problem management tracking)
• Lead Problem Management and Root Cause Analysis (RCA’s) process.
• Manage product/service releases and production readiness process.
• Liaison with Project management and Application development organizations.
• Manage vendor relationships and adherence to committed SLA’s.
• Perform project management of IT Operations initiatives.
• Assist with documentation, implementation and testing of Business Continuity plans.

Required Skills:

• Ability to perform data analysis and observe and document trends
• Ability to work independently and make sound decisions with minimal supervision and direction
• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership.
• Displays attributes of a critical thinker and leverages innovative ideas
• Ability to conduct technical walk-through of data and data movement with Business/Technology partners
• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex
• Experience with IT systems analysis/design.
• Business operations experience/background strongly preferred.
• Proficient in gathering, assessing and organizing data generated from investigation efforts
• Experience with SQL, Splunk and monitoring applications preferred.
• Experienced in the creation of proactive monitoring for various business needs to help identify issues
• Experienced in the ITIL process suite and ITSM; ITIL certification preferred
• Proven ability to manage multiple efforts/projects
• Strong interpersonal skills and ability to lead cross-functional teams
• Ability to meet commitments and manage priorities in a fast paced environment

Experience Required:

• Prefer 3+ years of relevant experience

Qualifications

Required Skills:

• Ability to perform data analysis and observe and document trends
• Ability to work independently and make sound decisions with minimal supervision and direction
• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership.
• Displays attributes of a critical thinker and leverages innovative ideas
• Ability to conduct technical walk-through of data and data movement with Business/Technology partners
• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex
• Experience with IT systems analysis/design.
• Business operations experience/background strongly preferred.
• Proficient in gathering, assessing and organizing data generated from investigation efforts
• Experience with SQL, Splunk and monitoring applications preferred.
• Experienced in the creation of proactive monitoring for various business needs to help identify issues
• Experienced in the ITIL process suite and ITSM; ITIL certification preferred
• Proven ability to manage multiple efforts/projects
• Strong interpersonal skills and ability to lead cross-functional teams
• Ability to meet commitments and manage priorities in a fast paced environment

Additional Information

To know more on this position or to schedule an interview, please contact;