Technical Support Engineer (Remote - US)

Jobgether; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in talent matching seeks a Technical Support Engineer in the United States. This role involves providing technical expertise and problem-solving for a SaaS security platform, with an emphasis on customer satisfaction and process improvement. Ideal candidates will have strong technical skills, a collaborative mindset, and a proactive approach in a fully remote environment.

Benefits

Competitive base salary

Bonus structure and stock options

100% paid health insurance

Flexible paid time off policy

Fully remote work setup

Opportunities for rapid career growth

Work alongside top-tier talent

Join a fast-scaling company

Qualifications

• 5+ years of experience in technical support, ideally in SaaS or cybersecurity environments.
• Strong background in endpoint or data loss prevention (DLP) technologies.
• Hands-on familiarity with support and ticketing tools.

Responsibilities

• Serve as a technical expert, resolving complex support cases.
• Deliver accurate guidance for product features to users.
• Collaborate with engineering teams to troubleshoot issues.

Skills

Technical aptitude

Customer success

Analytical skills

Communication skills

Collaboration

Problem-solving

Tools

Salesforce

JIRA

GitHub

Job description

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in the United States.

This is an exciting opportunity to join an early-stage Technical Support function and make a direct impact on customer experience. As a Technical Support Engineer (L2), you’ll serve as a key contact point for customers, providing deep technical expertise and hands-on problem-solving to ensure a seamless user experience. You'll support a cutting-edge SaaS security platform, working closely with cross-functional engineering and customer teams. You’ll need strong technical aptitude, a passion for customer success, and a proactive, collaborative mindset to thrive in this high-growth, fully remote environment.

Accountabilities:

• Serve as a technical expert, handling complex support cases and resolving issues from initial troubleshooting to resolution or escalation
• Deliver clear, accurate guidance to both technical and non-technical users regarding product features and configurations
• Partner with engineering teams to identify root causes of issues and document product bugs
• Build strong internal collaboration, contributing to continuous improvement of support processes and documentation
• Own the customer experience, ensuring timely responses and meeting SLAs for critical issues
• Support the creation of internal reporting, metrics, and workflows that showcase support team performance and drive customer satisfaction

• 5+ years of experience in technical support, ideally in SaaS or cybersecurity environments
• Strong background in endpoint or data loss prevention (DLP) technologies
• Hands-on familiarity with support and ticketing tools like Salesforce, JIRA, and GitHub
• Excellent communication and analytical skills, with a customer-first approach
• Demonstrated ability to troubleshoot and resolve complex technical issues independently
• Experience collaborating with development teams and managing stakeholder expectations
• Calm and composed under pressure, with a high level of professionalism and empathy

• Competitive base salary ($80,000–$100,000)
• Bonus structure and stock options
• 100% paid health insurance for you and your family (US-based full-time hires)
• Flexible paid time off policy
• Fully remote work setup
• Opportunities for rapid career growth
• Work alongside top-tier engineering and security talent
• Join a fast-scaling company making a real impact in data security

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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