Technical Support Engineer - Remote (US Based)

Global Payments; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in payment solutions is seeking a Technical Support Engineer to provide remote support for customers and bank partners. In this fully remote role, you will troubleshoot technical issues, document resolutions, and maintain a knowledge database while contributing to customer satisfaction. Ideal candidates will have a high school diploma, software support experience, and excellent communication skills.

Benefits

Comprehensive benefits package

Paid time off

Opportunity for career advancement

Collaborative work environment

Qualifications

• Minimum 4 years of relevant help desk support experience.
• Prior software support experience required.
• Ability to learn new technologies quickly.

Responsibilities

• Troubleshoot and resolve technical support issues.
• Document cases with resolutions and customer feedback.
• Provide updates on outstanding support tickets.

Skills

Technical problem solving

Communication

Customer satisfaction

Education

High School Diploma or Equivalent

Tools

SQL

Linux

Job description

Technical Support Engineer - Remote (US Based)

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $33.65 per hour
- Comprehensive benefits package, including medical, dental, and vision care
- Paid time off and recognition programs
- Opportunity for career advancement and growth within the organization
- Fully remote position available for U.S. residents
- Supportive and collaborative work environment with a focus on customer satisfaction

What to Expect (Job Responsibilities):
- Troubleshoot and resolve technical support issues for customers and bank partners
- Accurately document cases, including successful resolutions and customer feedback
- Provide regular updates to customers regarding outstanding support tickets
- Escalate unresolved support cases to the Engineering team
- Maintain and expand the knowledge database with detailed issue resolutions and instructions

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum 4 years of relevant experience in help desk support
- Prior software support experience is required
- Excellent communication skills with a passion for solving technical problems
- Ability to learn new technologies and programs quickly

How to Stand Out (Preferred Qualifications):
- SQL experience
- Experience providing support via chat
- Knowledge of Linux is a plus
- Familiarity with finance practices and/or payment systems is a significant advantage

#PaymentSolutions #HelpDeskSupport #RemoteWork #CareerOpportunity #TechnicalSupport

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About the company

Global Payments Inc. is an American company providing financial technology services globally.

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