Customer Support Engineer - Level 3+ (Remote - Mexico, Jamaica, Barbados, Trinidad & Tobago, B[...]

Celeritas AI; United States; Remote; USD 89,000 - 100,000; Full time

Job summary

A leading technology company focused on AI in healthcare is seeking a Customer Support Engineer to join their remote team. This role involves direct client interaction, technical problem-solving, and attendance to user needs in a fast-paced environment. Ideal candidates will have strong English communication skills and a solid background in tech support and Python programming.

Qualifications

• Exceptional English (C1/C2), clear communication with clients.
• Experience in Level 1, Level 2, and Level 3 tech support.
• Ability to work in a fast-paced, mission-driven environment.

Responsibilities

• Triage and resolve issues including bugs, feature gaps, and user errors.
• Travel and partner with customer success for deployment.
• Write workarounds or quick fixes in Python.

Skills

English communication skills

Problem-solving

Attention to detail

Tools

Python

Job description

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CEO, Celeritas AI | Healthcare Tech Expert | Visionary Entrepreneur | AI Industry Leader | Building Profitable AI/Tech Product Companies

Celeritas AI is transforming healthcare operations with AI-powered automation. We're looking for a Customer Support Engineer who’s organized, personable, and technically strong; someone who can communicate clearly with clients and roll up their sleeves to solve real technical problems.

In this role, you’ll:

• Be on the pulse of our clients’ use of our products

• Travel and partner with customer success to deploy new clients successfully

• Triage and resolve issues (bugs, feature gaps, user errors)

• Translate client feedback into actionable tasks for engineering

• Write workarounds or quick fixes in Python

• Monitor platform behavior and escalate effectively

What you’ll need:

• Exceptional English communication skills (C1/C2 level, spoken and written) — able to communicate clearly and professionally with US-based clients and internal teams across technical and non-technical contexts

• Proven success operating at Level 1, Level 2, and Level 3 within a Technology Support role

• Comfort working across support, product, and engineering

• Track record of staying organized, maintaining attention to detail, and taking initiative

• Ability to work full-time a major US Time zone

• Work at the forefront of AI in healthcare

• Be part of a smart, fast-moving, and mission-driven team

• Fully remote role

Apply now:

Send your resume to [e-mail]

Subject: Customer Support Engineer Role:

#Hiring #CustomerSupport #Python #RemoteWork #HealthcareAI #TechJobs #AI #SupportEngineer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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