Remote Technical Support Engineer

Lensa; United States; Remote; USD 89,000 - 100,000; Full time

Job summary

Lensa is assisting Danaher Corporation in finding a Technical Helpdesk Engineer for Leica Biosystems. This remote position requires strong technical support skills and exceptional communication. You will play a critical role in maintaining customer relationships and ensuring quality support for advanced cancer diagnostics.

Qualifications

• Multiple years of experience in Helpdesk function or as a field service engineer.
• Fluent in Dutch and English with strong communication skills.
• Ability to travel 30% during training and onboarding.

Responsibilities

• Responding to inbound calls and emails regarding technical support requests.
• Diagnose faults and provide troubleshooting to customers.
• Develop and maintain relationships with customers and key accounts.

Skills

Customer focus

Exceptional communication skills

Troubleshooting

Technical support

Fluency in Dutch and English

Tools

Salesforce

SAP

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Danaher Corporation, is seeking professionals. Apply via Lensa today!

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Technical Helpdesk Engineer for Leica Biosystems is responsible for responding to inbound calls and emails regarding technical support requests from customers. First line technical triage/ Remote support. R esponsible for ensuring excellent customer service and fostering positive relationships with customers.

This position is part of the Northern Europe Technical Assistance (NEE TAC) Team located in Amsterdam or Diegem and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the NEE TAC Team and report to the Regional Service Manager responsible for the NEE region. If you thrive in a challenging, technical role and want to work to build a world-class Technical Assistance Center —read on.

In This Role, You Will Have The Opportunity To

• Develop and maintain relationships with customers and key accounts
• Demonstrate and implement good customer support
• To develop and structure the helpdesk function
• Call handling (phone/email), prioritize according to contract type and/or instrument type
• Diagnose fault(s), provide troubleshooting to customers via phone/email and phone fix accordingly.
• Work closely with Field Support Team to ensure all customers are provided with an industry leading professional Technical Support within the KPI’s set.
• Actively support the sales of service contracts, assist Account managers and Field Service Engineers with system configurations and upgrades, and provide input on ways to improve performance in order to generate Service revenue.
• Identify any required spare parts needed. Co-ordinate with the assigned engineer in order to facilitate the timely completion of on-site and in-house service repairs.
  
  

The Essential Requirements Of The Job Include

• Multiple years of experience in Helpdesk function or as a field service engineer
• E xceptional communication skills and a strong customer focus
• Fluent in Dutch and English both verbal and written skills. Knowledge of the French language would be considered as a plus.
• Ability to travel, 30% travel during training and onboarding, overnight, Benelux, Germany.
• Must have a valid driver’s license with an acceptable driving record
  
  

It would be a plus if you also possess previous experience in:

• Salesforce, SAP
  
  

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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