Technical Support Engineer - On-Site Product Expert

OmniByte Technology; Fargo (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

OmniByte Technology is seeking a Technical Support Engineer for their Fargo, ND office. The role involves providing expert technical support for complex product issues and requires a strong understanding of coding, database technologies, and customer service skills.

The position is vital in helping users realize the full potential of OmniByte products and includes responsibilities such as documentation, troubleshooting, and collaboration with various teams.

Qualifications

• Bachelor’s degree or equivalent experience in Engineering or Computer Science.
• Two years of experience in a technical support role.
• Familiarity with programming languages and web technologies.

Responsibilities

• Provide expert-level technical support for software products.
• Document resolutions for assigned tickets.
• Build relationships with customers and internal teams.

Skills

Technical troubleshooting

Customer service skills

Communication skills

Database technologies

Programming languages (Java, Python, .NET)

Web technologies (HTML, CSS, JavaScript)

Familiarity with Azure and AWS

Education

Bachelor's degree in Engineering or Computer Science

Tools

Visual Studio

DevOps

Git Hub

Ticketing systems (HubSpot, IFS, MS Dynamics)

Job description

OmniByte Technology is seeking a Technical Support Engineer for their Fargo, ND office. The role involves providing expert technical support for complex product issues and requires a strong understanding of coding, database technologies, and customer service skills.

The position is vital in helping users realize the full potential of OmniByte products and includes responsibilities such as documentation, troubleshooting, and collaboration with various teams.