Senior Tech Support Engineer - Escalations & Integrations

Deputy; Sydney Township (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

Deputy is looking for a Technical Support Engineer in Sydney Township, North Dakota to enhance the customer experience by providing advanced technical support. You will work closely with Product, Engineering, Customer Success, and Sales teams to address complex customer issues.

Your responsibilities will include technical investigation, troubleshooting, and supporting integrations to help customers achieve successful outcomes.

Qualifications

• Strong technical problem-solving skills.
• Ability to manage high-priority escalations.
• Experience in providing advanced technical support.

Responsibilities

• Act as the final escalation point for complex customer issues.
• Provide deep technical investigation and troubleshooting.
• Collaborate cross-functionally to drive customer outcomes.

Skills

Technical problem-solving

Customer-first mindset

Analytical skills

Job description

Deputy is looking for a Technical Support Engineer in Sydney Township, North Dakota to enhance the customer experience by providing advanced technical support. You will work closely with Product, Engineering, Customer Success, and Sales teams to address complex customer issues.

Your responsibilities will include technical investigation, troubleshooting, and supporting integrations to help customers achieve successful outcomes.