Technical Support Engineer - Medical Device Solutions

Topcon Healthcare; Oakland (NJ); On-site; USD 36,000 - 41,000; Full time

Job summary

Topcon Healthcare in Oakland, NJ seeks a proficient, customer-oriented Technical Support Specialist to join our support team on a 100% onsite basis at our headquarters in Oakland, NJ. This role delivers technical assistance, resolves inquiries, and supports global projects for our product range.

Responsibilities include client assistance via telephone, in-house and on-site troubleshooting, remote support, and escalation handling. Strong IT knowledge and flexible hours are valued.

Qualifications

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical.
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft Office.
• Good written & verbal communication skills.
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
• Must have detailed follow up skills.
• Must be able to work flexible hours.
• Spanish speaking a plus
• Strong IT background

Responsibilities

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Skills

Good written & verbal communication

Strong IT background

SQL knowledge

Networking basics

MS Windows & MS Office

Education

BS/AS in Electronic Technology or Biomedical Technology or Computer Science

Job description

Topcon Healthcare in Oakland, NJ seeks a proficient, customer-oriented Technical Support Specialist to join our support team on a 100% onsite basis at our headquarters in Oakland, NJ. This role delivers technical assistance, resolves inquiries, and supports global projects for our product range.

Responsibilities include client assistance via telephone, in-house and on-site troubleshooting, remote support, and escalation handling. Strong IT knowledge and flexible hours are valued.