Onsite Technical Support Specialist – Medical Devices

Topcon Positioning Systems (Topcon); Oakland, Northern (NJ, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) plan with employer match

Tuition Reimbursement

Other perks and benefits

Paid holidays

Paid personal time off

Paid sick time

Job summary

Topcon Healthcare in Oakland, NJ seeks a proficient Technical Support Specialist to join our global support team. This 100% onsite role focuses on delivering skilled technical assistance, resolving inquiries, and ensuring seamless interactions across our product range.

You will provide remote and on-site support, troubleshoot equipment, and escalate issues while maintaining strong communication with customers, distributors, and colleagues. A related degree and IT background are preferred.

Qualifications

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical.
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft Office.
• Good written & verbal communication skills.
• Good organization skills.
• Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair.
• Must have detailed follow up skills.
• Spanish speaking a plus.
• Strong IT background.

Responsibilities

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Skills

SQL

Networking

Microsoft Windows

Microsoft Office

Customer service

Multitasking

Problem solving

Negotiation

Interpersonal

IT background

Spanish

Education

BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent

Preferred engineering degree such as Biomedical, Electrical, or Mechanical

Job description

Topcon Healthcare in Oakland, NJ seeks a proficient Technical Support Specialist to join our global support team. This 100% onsite role focuses on delivering skilled technical assistance, resolving inquiries, and ensuring seamless interactions across our product range.

You will provide remote and on-site support, troubleshoot equipment, and escalate issues while maintaining strong communication with customers, distributors, and colleagues. A related degree and IT background are preferred.