Technical Support Engineer – Linux/Windows & APIs

Hanshow; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Hanshow, a leading provider of digital store solutions, seeks a Technical Support Engineer to drive local project support and collaborate with R&D on system upgrades. You will handle customer issues, process tickets, and ensure service quality while maintaining after-sales channels across a global tech environment.

The role requires a Bachelor’s degree in computer, network, or automation, fluency in English and Chinese, and experience with Linux/Windows, APIs, and databases.

Qualifications

• Bachelor’s degree or above in computer, network, or automation.
• Familiar with Linux and Windows operating systems.
• Familiar with API and web systems/software.
• Familiar with basic network troubleshooting.
• Familiar with databases (MySQL/MSSQL) and basic SQL(CURD).
• Bilingual in English and Chinese.
• Having experience in customer communication is a plus.

Responsibilities

• Responsible for local projects' technical support.
• Work with the R&D team on system upgrading.
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast-tracking and facilitating timely closure.
• Customer claims/ticket processing and follow-up.
• Customer service quality and service agreement review (SLA/RMA etc.).
• Establishment, maintenance, and management of after-sales channels, timely warning, and improvement of products with major quality problems.
• Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals.

Skills

Bilingual English/Chinese

Customer communication

Education

Bachelor's degree in computer, network, or automation

Tools

Linux

Windows

APIs & Web systems

Databases (MySQL/MSSQL)

SQL (CRUD)

Network troubleshooting

Job description

Hanshow, a leading provider of digital store solutions, seeks a Technical Support Engineer to drive local project support and collaborate with R&D on system upgrades. You will handle customer issues, process tickets, and ensure service quality while maintaining after-sales channels across a global tech environment.

The role requires a Bachelor’s degree in computer, network, or automation, fluency in English and Chinese, and experience with Linux/Windows, APIs, and databases.