Technical Support Engineer (Spanish)

Hanshow; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Hanshow, a leading provider of digital store solutions, seeks a Technical Support Engineer to drive local project support and collaborate with R&D on system upgrades. You will handle customer issues, process tickets, and ensure service quality while maintaining after-sales channels across a global tech environment.

The role requires a Bachelor’s degree in computer, network, or automation, fluency in English and Chinese, and experience with Linux/Windows, APIs, and databases.

Qualifications

• Bachelor’s degree or above in computer, network, or automation.
• Familiar with Linux and Windows operating systems.
• Familiar with API and web systems/software.
• Familiar with basic network troubleshooting.
• Familiar with databases (MySQL/MSSQL) and basic SQL(CURD).
• Bilingual in English and Chinese.
• Having experience in customer communication is a plus.

Responsibilities

• Responsible for local projects' technical support.
• Work with the R&D team on system upgrading.
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast-tracking and facilitating timely closure.
• Customer claims/ticket processing and follow-up.
• Customer service quality and service agreement review (SLA/RMA etc.).
• Establishment, maintenance, and management of after-sales channels, timely warning, and improvement of products with major quality problems.
• Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals.

Skills

Bilingual English/Chinese

Customer communication

Education

Bachelor's degree in computer, network, or automation

Tools

Linux

Windows

APIs & Web systems

Databases (MySQL/MSSQL)

SQL (CRUD)

Network troubleshooting

Job description

Founded in 2012, Hanshow is a leading provider of digital store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. We provide ESL and smart store solutions in 50+ countries. Hanshow is a trusted partner among retailers worldwide. We strive to enhance the shopping experience by developing cutting edge technology and providing services to solve our clients' in-store challenges. Our innovative spirit begins with our global team, improves the way we operate, and ultimately helps us deliver compelling end-to-end solutions.

For more information, please visit our website: www.hanshow.com

Technical Support Engineer

Are you looking for new challenges to level up your career? Would you like to play a key role in a fast-growing tech team? Are you deeply interested in new technologies which make life easier? Do you have the ambition to join an organization that has a global impact?

Here’s an incredible opportunity for you in Hanshow!

As Technical Support Engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments.

What you will do:

• Responsible for local Projects' technical support.
• Work with the R&D team on system upgrading.
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast-tracking and facilitating timely closure.
• Customer claims/ticket processing and follow-up.
• Customer service quality and service agreement review (SLA/RMA etc.).
• The establishment, maintenance, and management of after-sales channels, timely warning, and improvement of products with major quality problems.
• Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals.

Whom are we looking for:

• Bachelor’s degree or above in computer, network, or automation, with around 2 years of related work experience.
• Familiar with Linux and Windows operating systems.
• Familiar with API and web systems/software.
• Familiar with basic network troubleshooting.
• Familiar with databases (MySQL/MSSQL) and basic SQL(CURD).
• Bilingual in English and Chinese.
• Having experience in customer communication is a plus.

What we offer:

• Competitive salary above average in the relevant industry.
• Promising and sustainable self-development and prospects.
• Wide technical and modern environment with interesting challenges.
• Professional environment with an open communication culture