Remote Customer Support Engineer — Frontend & Cloud

OpenKrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and stock opt

Inclusive Healthcare Package

100% remote, global team

Mentorship and events

Unlimited PTO

Gear credit

Job summary

Vercel is seeking a Customer Support Engineer to assist customers with technical problems and questions about Vercel products. You will resolve issues, help optimize the customer experience, and contribute to internal tooling alongside an engineering team.

The role requires excellent communication, frontend development experience (React/Next.js), and comfort with a fully remote, global team. Weekend and on-call rotation are part of the schedule.

Qualifications

• Experience building user interfaces with modern frontend frameworks.
• Strong knowledge of React and Next.js.
• Experience with cloud technologies and serverless architectures.
• Excellent written and verbal communication.
• Ability to work in a fully remote, global team.

Responsibilities

• Handle cases for all Vercel customers.
• Resolve complex customer issues and provide engineering-backed solutions.
• Collaborate with community to provide guidance.
• Develop and improve internal tooling with engineering.
• Contribute to documentation and internal processes.

Skills

Frontend development

React

Next.js

Cloud technologies

Serverless computing

Communication skills

Tools

Node.js

CI/CD pipelines

CDNs

DNS

Job description

Vercel is seeking a Customer Support Engineer to assist customers with technical problems and questions about Vercel products. You will resolve issues, help optimize the customer experience, and contribute to internal tooling alongside an engineering team.

The role requires excellent communication, frontend development experience (React/Next.js), and comfort with a fully remote, global team. Weekend and on-call rotation are part of the schedule.