Technical Support Engineer - Instrumentation

美国TSI集团中国公司; Saint Paul (MN); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid time off

Life insurance

EAP

Professional development

Job summary

TSI in Shoreview, MN, is seeking a Technical Support Specialist I to provide technical support to customers, channel partners, OEMs, Regional Sales Managers (RSM) and other TSI offices worldwide.

The role focuses on troubleshooting equipment issues and providing pre- and post-sales support by phone and email, primarily for the Critical Environments and Energy and Comfort value streams.

Qualifications

• Two-year technical or associate degree and a minimum of one year experience in technical support, customer support or related field.
• In lieu of a degree, a minimum of three years of experience in a contact center, technical sales, applications engineering or field support is required.

Responsibilities

• Assist internal and external customers by phone and email, by providing functional support through knowledge sharing and troubleshooting the technical applications of TSI hardware and software for assigned instruments.
• Install and support TSI firmware, software, hardware, and drivers operating within Windows operating systems.
• Read and interpret electrical diagrams and understand low-voltage electrical installation and load calculations.
• Coordinate with appropriate departments to address and resolve customer issues, following each issue through the service cycle to closure.
• Use the Customer Relationship Management system (CRM) to document customer interactions and complaints.
• Determine product needs, recommend replacements for obsolete products, and refer new product sales opportunities to the appropriate salesperson.
• Maintain and enhance product-line knowledge by attending engineering meetings, product development meetings, trainings and seminars.
• Explain TSI policies, processes and requirements to customers as needed.
• Other duties as assigned.

Education

Two-year technical or associate degree

Associate degree in Electrical Engineering Technology

Tools

CRM systems

Windows operating systems

Microsoft Office

Job description

TSI in Shoreview, MN, is seeking a Technical Support Specialist I to provide technical support to customers, channel partners, OEMs, Regional Sales Managers (RSM) and other TSI offices worldwide.

The role focuses on troubleshooting equipment issues and providing pre- and post-sales support by phone and email, primarily for the Critical Environments and Energy and Comfort value streams.