Customer Support & Quotes Specialist

美国TSI集团中国公司; Saint Paul (MN); In loco; USD 48.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) with company match

Paid Time Off

Life insurance

Employee Assistance Program (EAP)

Professional development opportunities

Descrizione del lavoro

TSI is seeking a Customer Support Representative in Shoreview, MN. This entry-level role supports customers and Sales teams by providing product information, processing orders, documenting contacts, resolving issues, and creating quotes.

Ideal candidates have 3+ years in customer support or inside sales, with high school or GED and preferably an associate/technical degree. SAP experience is a plus, along with strong communication skills.

Competenze

• High school diploma or GED.
• 3+ years of customer support, inside sales or related experience.
• Associates degree or technical degree with 1+ year of customer support or related experience.
• Experience working with SAP.

Mansioni

• Provide exceptional customer service for moderate-to-high volume calls.
• Use multiple systems to share pricing, order status, terms, and product specs.
• Respond to inquiries by generating sales leads and quotes as needed.
• Create and maintain accurate customer master data.
• Document calls and follow up to ensure resolution.
• Support regional sales managers and specialists with quotes, orders, and lead times.
• Review orders for accuracy before SAP entry.
• Follow policies to deliver accurate, complete information.
• Contribute to team performance goals and process improvements.

Conoscenze

Customer service orientation

Active listening

Verbal communication

Written communication

Multitasking

Time management

CRM familiarity

Manufacturing understanding

Formazione

High school diploma or GED

Associates degree or technical degree

Strumenti

Microsoft Office

SAP

Descrizione del lavoro

TSI is seeking a Customer Support Representative in Shoreview, MN. This entry-level role supports customers and Sales teams by providing product information, processing orders, documenting contacts, resolving issues, and creating quotes.

Ideal candidates have 3+ years in customer support or inside sales, with high school or GED and preferably an associate/technical degree. SAP experience is a plus, along with strong communication skills.