Technical support engineer in iGaming

Spribe; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

26 дней отпуска

Удаленная/гибридная работа

Оборудование высшего класса

Глобальные командные мероприятия

Гибкий график

Подарки к дням рождения/anniversary

Job summary

SPRIBE ищет T4 инженера для обеспечения стабильности глобальных платформ и оперативной поддержки команд DevOps, Cloud и DB. Ваша задача — устранение инцидентов, анализ причин и разворачивание исправлений в тесном сотрудничестве с командами поддержки и разработки.

Работа предполагает гибкий формат: офисы в Варшаве и Тбилиси, а также удалённо из любого города. Важны надежность, документация и мониторинг. Опыт Linux, контейнеризации приветствуется, плюс AWS, Terraform и Ansible.

Qualifications

• Опыт 2+ года в Linux системном администрировании.
• Навыки контейнеризации: Docker и Kubernetes (Vanilla и EKS).
• Базовые знания сетей и работа с базами данных для диагностики.
• Умение реагировать на инциденты в нерабочие часы.
• Навыки работы в англоязычной международной среде (уровень B2).
• Знание AWS, Terraform или Ansible будет преимуществом.

Responsibilities

• Выступать в роли ведущего инженера по устранению инцидентов и эскалации.
• Анализ корневых причин инцидентов.
• Конфигурация приложений, администрирование и развёртывание систем.
• Отслеживание метрик производительности и минимизация инцидентов.
• Создание документации и базы знаний по процессам T4.
• Тесное взаимодействие с поддержкой, операциями и разработкой.

Skills

Linux системное администрирование

Docker

Kubernetes

Сетевые основы

SQL/баз данных

English B2

ITIL/Enterprise

Управление инцидентами

Java приложения

APM инструменты

AWS

Terraform

Ansible

Tools

Terraform

Ansible

DataDog/Dynatrace

Job description

Описание

SPRIBE is an innovative B2B iGaming software developer reshaping the industry with cutting-edge technology and a forward-thinking approach to game design. The company pioneered the crash-game format with its flagship title Aviator, setting a new standard in player engagement. We are seeking a highly skilled T4 Engineer to be the key person in ensuring the stability and reliability of our mission-critical global platforms.

Задачи

• Act as the primary engineer and assistant for troubleshooting, resolving and further escalation to respective teams (DevOps, Cloud/System, DB Engineering, Software Development) incidents derived from lower levels of Support, IM/PM, Monitoring etc.
• Participate in analysis of the root causes of issues where applicable.
• Responsible for configuration of applications and intercommunication also preferred to contribute in the administration and deployment of systems.
• Observe system performance metrics to identify bottlenecks and reduce incidents, push improvements to monitoring team.
• Create and maintain technical documentation and the Knowledge Base to enhance the efficiency of the T4-related processes.
• Intensive collaboration with Customer Support, Operations and Development teams.

Требования

• Super high level of professional responsibility.
• Experience (2+ Years) in Linux System Administration.
• Containerization: Knowledge of and experience with container technologies - Docker, Kubernetes (Vanilla and EKS). Basic knowledge, required for diagnosing application issues within the cluster.
• Fundamental knowledge of networking.
• Experience working with databases - simple querying for basic diagnostics of application issues.
• Stack Balance: Understanding of the best practices of both classic and modern technology stacks.
• Ability to respond on critical incidents during non-working hours.
• English: B2 (Conversational) - for effective communication within an international team.
• Enterprise Mindset: Understanding of Enterprise-level system design and operation - Hardened environment, Centralized systems, Operation and Maintenance, ITIL-aware specifics), advocacy of security principles.
• Будет плюсом: Experience with Amazon Web Services (AWS); Experience with Java Applications; Experience with any Application Performance Monitoring system like DataDog, Dynatrace; Experience with Terraform; Experience with Ansible

Условия

• T4 Complexity: You will solve the most non-trivial tasks, demanding broad technical spectrum and systemic thinking, growth and achieveing importance of central knowledge.
• Professional Growth: A role that opens growth into ANY direction of companys other subdepartments including, but not limited to DevOps, Cloud, Systems, DB, Security and Software Engineering, insights into IT Management and Governance, workshops, training etc.
• Global Scale: Working under conditions of handling requests from 62+ million MAU globally.
• Innovation: Participation in building the future of the iGaming, working with products that set market trends with astonishing achievement in the industry.
• Flexible work model: Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city — we support your comfort and productivity wherever you are.
• Top-tier equipment: We provide and deliver all necessary corporate hardware so you can start strong from day one.
• Generous paid time off: Enjoy 26 business days of paid vacation annually, plus paid sick leave — because we value your well-being and work-life balance.
• Health & wellness support: Our benefits catalog lets you choose what matters most -Medical insurance Celebrating your moments: We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter.
• Global team events: Twice a year we host unforgettable corporate events in some of the world’s most exciting cities — a unique blend of team spirit and adventure.