Technical Support Engineer — IAM & Cloud SaaS

Garuda Ventures; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

ConductorOne, Inc. is expanding its technical support team, seeking a customer-focused engineer with a technical SaaS background who thrives on tackling complex issues, managing the support queue, and taking calls to help customers succeed.

You will work on IAM, IT and security challenges, troubleshoot via HTTP APIs (REST, OAuth), and collaborate across product and engineering to deliver fast, reliable solutions while distilling complex problems into clear guidance.

Qualifications

• 3+ years in a technical support or DevOps role focusing on IAM, IT, or security.
• Experience with REST APIs and authentication protocols.
• Knowledge of Docker and Kubernetes for troubleshooting.
• Comfort with on-premises or hybrid cloud deployments.

Responsibilities

• Product knowledge: master features and best practices to guide customers.
• Technical support: troubleshoot issues and coordinate fixes with teams.
• Problem solving: thrive in daily complex problems with teamwork.
• Customer training: run sessions and create training materials.
• Process improvement: automate tasks and smooth change management.
• Feedback collection: gather customer input for product improvements.
• Data analysis: analyze usage data to provide insights.
• Cross-functional collaboration: align with internal teams to resolve issues.

Skills

Docker

Kubernetes

HTTP APIs

OAuth

On-prem / hybrid cloud

Communication

Tools

AWS IAM

Azure AD

Python

Bash

Job description

ConductorOne, Inc. is expanding its technical support team, seeking a customer-focused engineer with a technical SaaS background who thrives on tackling complex issues, managing the support queue, and taking calls to help customers succeed.

You will work on IAM, IT and security challenges, troubleshoot via HTTP APIs (REST, OAuth), and collaborate across product and engineering to deliver fast, reliable solutions while distilling complex problems into clear guidance.