Technical Support Engineer at C1

Matcha; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ConductorOne, Inc. is seeking a customer-focused technical support specialist to join our expanding team. You will handle the support queue, guide customers through complex issues, and coordinate with internal teams to deliver timely resolutions.

The role requires experience with IAM, API authentication, and containerized apps, plus a willingness to work East Coast hours. You will train customers on platform capabilities and help automate manual tasks.

Qualifications

• 3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
• Open to working the East Coast hours
• Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
• Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
• Comfort working with on-prem infrastructure/hybrid cloud deployments
• Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions
• Bonus if you have familiarity with AWS IAM policies/roles or Azure AD integrations
• Scripting or light development experience (Python, Bash, Go)

Responsibilities

• Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers.
• Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and coordinate fixes with internal teams; quick turnaround on response (<1 hour) is a goal.
• Problem Solving: Thrive on daily complex problems and collaborate with the team to resolve them.
• Customer Training: Conduct training sessions and develop materials or workshops for customers.
• Improving Process: Identify opportunities to automate tasks and drive smooth change management.
• Feedback Collection: Gather customer feedback to inform product improvements and advocate for customers.
• Data Analysis: Use data to assess usage patterns and provide insights to maximize value.
• Cross-functional Collaboration: Align with internal teams to resolve issues quickly.

Skills

IAM, IT & Security

REST APIs

Hybrid cloud

Effective communicator

Tools

Docker

Kubernetes

Job description

C1 is the control plane for the agentic enterprise, empowering companies to adopt AI fearlessly. Our platform secures human and non-human identities, automates access, and accelerates AI adoption. With C1, the fastest path to AI adoption at scale is the governed path—giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Instacart, and Brex trust C1 to power their agentic transformation.

We are PUMPED to expand the technical support team! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

What we are looking for:

• 3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space

• Open to working the East Coast hours

• Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development

• Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications

• Comfort working with on-prem infrastructure/hybrid cloud deployments

• Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

Bonus if you have:

• Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools

• Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations

• Scripting or light development experience (e.g., Python, Bash, Go, etc.)
  

Key Responsibilities:

• Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.

• Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escape technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!

• Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.

• Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.

• Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.

• Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.

• Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.

• Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.