IAM SaaS Support Engineer — East-Coast Hours

C1; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

C1 is seeking a technically skilled support professional to join our expanding team. You will engage customers, guide them through complex issues, and help drive adoption of our IAM and security platform across the enterprise.

With a focus on managing support queues, leading small projects, and collaborating across teams, you will troubleshoot API integrations, Docker/Kubernetes issues, and on-prem/hybrid deployments while delivering clear, empathetic communication.

Qualifications

• 3+ years in a technical support, solutions engineering, or DevOps role focused on IAM, IT, security.
• Experience with HTTP APIs (REST, OAuth) and integration development.
• Strong Docker and Kubernetes troubleshooting for containerized apps; on-prem/hybrid deployments.

Responsibilities

• Product Knowledge: deep understanding of our products to guide customers and share best practices.
• Technical Support: act as a contact point, troubleshoot issues, and coordinate fixes with internal teams, with fast responses.
• Problem Solving: thrive on daily complex problems and teamwork to resolve them.
• Customer Training: conduct training sessions and create materials for effective platform use.
• Improving Process: identify opportunities to automate tasks and drive change smoothly.
• Feedback Collection: gather customer feedback to inform product improvements.
• Data Analysis: use analytics to identify usage patterns and issues for customers.
• Cross-functional Collaboration: align with internal teams to resolve issues quickly.

Skills

IAM

HTTP APIs

Docker

Kubernetes

Communication

Customer focus

Job description

C1 is seeking a technically skilled support professional to join our expanding team. You will engage customers, guide them through complex issues, and help drive adoption of our IAM and security platform across the enterprise.

With a focus on managing support queues, leading small projects, and collaborating across teams, you will troubleshoot API integrations, Docker/Kubernetes issues, and on-prem/hybrid deployments while delivering clear, empathetic communication.