Technical Support Specialist for SaaS & AI Platforms

Conductor; New York (NY); On-site; USD 60,000 - 67,000; Full time

Job summary

Conductor, located in New York, is seeking a Customer Support Specialist. This role requires a commitment to customer service excellence while providing technical support across various channels, including chat and email.

The ideal candidate has at least three years of experience in customer service and a Bachelor’s degree in a related field. Knowledge of HTML, JavaScript, and experience in a SaaS environment will enhance your ability to assist customers effectively.

Competitive compensation between $60,000 and $67,000 is offered for this position.

Qualifications

• Three years of experience in Technical Support or Customer Service.
• Ability to convey technical jargon clearly.
• Experience troubleshooting in a SaaS environment.

Responsibilities

• Provide support for all technical queries from customers.
• Own the customer experience to exceed expectations.
• Drive product change by partnering with colleagues.

Skills

Excellent customer service skills

Troubleshooting skills

Strong sense of urgency

Organizational skills

Proficiency in Microsoft Office/Google Drive

HTML, XML, JavaScript, CSS, SQL familiarity

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

Google Analytics

Adobe Analytics

IBM Digital Analytics

Webtrends

Job description

Conductor, located in New York, is seeking a Customer Support Specialist. This role requires a commitment to customer service excellence while providing technical support across various channels, including chat and email.

The ideal candidate has at least three years of experience in customer service and a Bachelor’s degree in a related field. Knowledge of HTML, JavaScript, and experience in a SaaS environment will enhance your ability to assist customers effectively.

Competitive compensation between $60,000 and $67,000 is offered for this position.